Frequently asked questions
YOUR QUESTIONS/Our answers
- A contact form where you can choose the subject of your query. We will get back to you as soon as possible.
- Direct email contact: customerservicesuk@sisley-paris.com
- Beauty advisers at Department Stores or authorised points of sale.
Our beauty advisers are at your service at our Sisley counters in Department Stores. To arrange this, visit the "Store Locator" section. Then select your town or city to find a list of your nearest Sisley stands. You can also meet our beauty advisers, who visit our Sisley authorised points of sale every day in order to assist you. To find out the times of their visits to the points of sale, contact our Customer Services on 0808 189 7971 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge).
Unfortunately, Sisley does not send samples by mail on request.
Furthermore, samples are distributed exclusively by Sisley counter staff along with personalised advice as to their use and action.
You are advised to visit one your nearest counter, where they will be able to advise you on the products specifically suited to your skin type and its needs.
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SISLEY's Customer Services are also available on , 0808 189 7971 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge) to give you personalised advice.
However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.