General Terms of Sale

Identity of the Seller

The Website is owned and operated by SISLEY UK Ltd., a company incorporated and registered in England and Wales with company number 03499639 whose registered office is at 33 Foley Street, 5th Floor, London, W1W 7TL United Kingdom (“SISLEY”) and with VAT registration number 719 0994 06.

Identity of the Purchaser

For the purposes of these terms, the term “Purchaser” means the person buying products on the Website (the Products). To be eligible to purchase the Products on the Website, the Purchaser must be an end-consumer (i.e. an individual, not acting as a retailer) residing in the United Kingdom and must be at least 18 years old

By placing an order, the Purchaser agrees that:

• - they are eligible to purchase the Products on the Website;
• - the purchase of the Products on the Website is unrelated to any professional activity and is limited to personal use; and
• - they will not resell or distribute the products purchased on the Website or any samples.
• - The Purchaser accepts these General Terms and Conditions for online sales. The Purchaser may save or print these terms without changing them.

Information on the products

The images of the products on the Website are for illustrative purposes only. Although SISLEY makes every effort to display the colours accurately, the Products received may vary slightly from those images.

All products shown on the Website are subject to availability. SISLEY will inform the Purchaser by e-mail as soon as possible if ordered is not available.

SISLEY reserves the right to add new products, remove products or change their appearance or price at any time.  In the absence of an error, the Information on the products and prices applicable to the order will be those appearing on the Website at the time the Purchaser confirms their order.

Customer services

For any information, questions or advice on the order or the products, please contact SISLEY’s Customer Service:

• - by telephone on 0800 433 4483  (free phone)
• - through the Contact Form section of the Website
• - by e-mail to: customerservicesuk@sisley-paris.com
• - by post to: SISLEY UK Ltd., Customer Services Online, 33 Foley Street, 5th Floor, London, W1W 7TL United Kingdom

Order Process

Order confirmation

SAfter the order is placed, SISLEY will send the Purchaser an e-mail summarising the terms and conditions of the order. Please note that this does not mean that the order has been accepted.  SISLEY’s acceptance of the order will take place when the products are dispatched for delivery.

The Purchaser may track the status of the order and download his/her invoice in the “Your Account” section on the Website.
Orders can only be processed via the Website or the telephone.

Unavailability of Products

If a product the Purchaser has ordered is unavailable, SISLEY will inform the Purchaser before any other purchased products are dispatched. Only the products which are dispatched will be invoiced. 

Cancellation of the order

SISLEY reserves the right to cancel any orders at its discretion including without limitation:

• where the products are unavailable;
• where the Purchaser orders more than four (4) products of one reference;
• where SISLEY has reason to believe that the Purchaser does not comply with the eligibility criteria set out in these terms;
• where the information provided by the Purchaser is incomplete or inaccurate;
• where the Purchaser fails to pay any amounts owed by it to SISLEY; and
• where there are events beyond SISLEY’s control as set out in clause 10 (Events outside SISLEY’s control).

The Purchaser may cancel his/her order by exercising his/her right of withdrawal under the conditions stipulated in clause 6 (Right of Cancellation).

Sisley accepts that orders can be paid for via any of the payment methods available on its website. Payment by cheque is not accepted. Payment can be made using the Sisley egift card in accordance with the article 4.4 as here below. 

Payment for the Products and all applicable delivery charges is in advance. SISLEY will charge the Purchaser’s debit card or credit card within five (5) days from the date of the order.

The entire transaction shall be effected in encrypted mode and the banking data of the Purchaser shall not transmit via the Website but through the payment platform of the service provider ADYEN which secures payments and prevents credit card fraud. SISLEY reserves the right to check information provided by the Purchaser in  requesting an identity document such as a copy of identity card by e-mail or by post, thereby suspending the Order without any kind of compensation claimed by the Purchaser.

As part of the fight against internet fraud, information relating to your order may be sent to any competent authority for verification.

The Purchaser guarantees to SISLEY that he/she has the necessary authorisations to use the payment method he/she has chosen, when registering the order form.

SISLEY reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any sum which would be due by the Purchaser or in the event of payment incident.

In order to facilitate the purchase process on the Site, the Purchaser will have the possibility to save its bank details in encrypted mode and in a secure manner via the "My saved payment cards" option. In the event that the Purchaser no longer wishes this option, he/she may at any time delete his bank details or create new ones in the "Payment method" section of the purchase process.

The Purchaser  can pay for his/her order(s) by PayPal, provided he/she  has an account with PayPal. It is specified that it is the General Conditions of Use of PayPal that apply.

Sisley gift cards are demateralised gift cards"Sisley E-Gift Card", which can be used once or several times only on the Website (excluding Maison Sisley) and are valid for twelve (12) months from their date of purchase. The confidential code must be indicated on the Website and, if applicable, the order must be completed and paid for with another means of payment accepted by Sisley.

Sisley E-Gift Cards” cannot be exchanged, resold, reimbursed even partially, nor credited to a card or a bank account or another gift card, nor purchased with points of loyalty and cannot give rise to any giving of change. The payment, including partial, made by "Sisley E-Gift Card" cannot give rise to loyalty points, in particular during commercial events to earn more loyalty points.

In the event of loss, it will not be replaced or reimbursed.

The Purchaser can pay for their order(s) via Klarna, providing they have a Klarna account. Klarna allows you to split your purchase into 3 interest-free payments on orders with a minimum value of £35 pounds and a maximum value of £1,000 pounds. Klarna also allows you to defer your payment by 30 days for orders up to the value of £600 pounds. Late fees will be charged for late payments. Klarna's General Terms and Conditions apply.

Delivery procedures

The Products are only delivered in the United Kingdom (excluding overseas territories and PO Box Addresses).

When ordering, the Purchaser should choose the most convenient delivery method from amongst those proposed and, if required, should provide clear delivery instructions if the delivery address is difficult to locate or access

Delivery deadlines

The delivery time of the Products will depend on the option selected by the Purchaser when placing the order, and will in any event be within thirty (30) days of order, except if affected by events beyond SISLEY’s control as set out in clause 10 (Events outside SISLEY’s control) . Any delivery dates are estimates only and SISLEY does not guarantee that delivery will occur on the given date.

If no one is available at the delivery address to take delivery, the delivery driver will leave a note with details of how to rearrange delivery or collect the products. If the Purchaser does not collect the products or does not take delivery of the Products within a reasonable period and the order is returned to SISLEY, SISLEY will be entitled to treat the order as having been cancelled and will refund the amount of the order.

Verification of the order on receipt

The Purchaser should check immediately the condition of the package upon delivery. If the Purchaser has any concerns regarding the condition of the package or if any products are missing from the order or are incorrect or faulty, the Purchaser should immediately inform the delivery driver and notify the concerns on the delivery slip or, if this is not possible, should notify SISLEY’s Customer Service Team as soon as possible.

The Products will be the Purchaser’s responsibility from the completion of delivery. The Purchaser will own the the Products once they have been delivered provided that SISLEY has received payment in full, including all applicable delivery charges.

Right of cancellation

The Purchaser has the legal right to cancel their order and withdraw from the contract without reason within the period of fourteen (14) days of the date of receipt of his/her order. If that fourteen (14) day period expires on a Saturday, a Sunday or a public holiday, the deadline will be extended until the following business day.

In order to exercise this right, the Purchaser shall, before the expiry of the fourteen (14) day deadline, inform SISLEY of his/her desire to cancel the contract This may be done using the methods below (but these methods are not obligatory):

• - completing the cancellation form at the bottom of these terms
• - completing the return form contained in the package;
• - sending a letter or e-mail addressed to SISLEY’s Customer Service Team and including the following information: name, postal address and, if available, the Purchaser’s telephone number, order number and e-mail address.

Return of Products

Where the Purchaser exercises their right to cancel, they must return the cancelled products to SISLEY within fourteen (14) days of the date of cancellation. Unless the products are incorrect, inaccurateor faulty at the time of delivery, the Purchaser will be responsible for the cost of returning the products to SISLEY.

The products should be returned complete but not partial and in good condition in the original packaging. All returns should be sent to the following address: MDA Old Leicester Road, Swift Park, CV21 1DZ, Rugby United Kingdom accompanied by the return form (available under the Your Account heading on the Website or inserted into the package).

For hygiene reasons, cosmetic products (skincare products, perfumes, make-up and haircare products) must be returned intact, in good condition, unopened and in a condition which is suitable for resale. Opening these products will make them unsuitable for future resale. Failing to return the complete and original packaging will also reduce resale value, and the Purchaser’s refund may be reduced to reflect this.

If any free or multi-purchase discount products were included in the cancelled order, these must also be returned with the cancelled products.

The Purchaser should retain the proof of postage and provide it to SISLEY in the unlikely event that SISLEY does not receive the returned products.

The products should be returned in good condition and the Purchaser has a duty to take reasonable care of the goods.

Reimbursement following cancellation

SISLEY will refund to the Purchaser the amount paid for the cancelled products together with the delivery charges within a maximum period of 14 days from the qualitative and quantitative verification of the returned products. Refunds will only be made against the original debit card or credit card used.

We hope you love your Sisley purchase. SISLEY is under a legal duty (under the Consumer Rights Act 2015) to supply products that are as described, fit for purpose, and of satisfactory quality. Nothing in these terms will affect the Purchaser’s legal rights. For detailed information on his/her legal rights, the Purchaser should visit the Citizens Advice website www.adviceguide.org.uk. In the unlikely event that a Purchaser receives a product that does not comply with these requirements, please contact SISLEY’s Customer Service Team and then return the product to Staci, Old Leicester Road, Swift Park, CV21 1DZ, Rugby United Kingdom, accompanied by the return form (included with your order).

If the products do not comply with those requirements, the Purchaser will receive a full refund of the price of the Products together with the delivery charges and the cost of postage or collection

SISLEY only supplies products via the Website for domestic and private use. The Purchaser agrees not to use any products purchased from the SISLEY Website for any commercial, business or re-sale purposes.

The Purchaser should ensure that they have read the label before using any Products and comply with any instructions for using the Products.

If SISLEY fails to comply with these terms or is negligent, SISLEY will be responsible for any loss or damage which the Purchaser suffers that is a foreseeable result of SISLEY’s breach of these terms or its negligence, but will not be responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of SISLEY’s breach or if, at the time the products were dispatched, both SISLEY and the Purchaser knew it might happen.

SISLEY does not in any way exclude or limit its liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation or in any other circumstances which are not permitted by law (including for breach of the Purchaser’s legal rights in relation to the products).