YOUR QUESTIONS
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Where can I purchase a Sisley Paris gift card?The Sisley gift card is exclusively available from the Sisley-Paris. co.uk online store.
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How do I gift someone a Sisley gift card?A Sisley gift card can be sent straight to the recipient by post or by email. If you prefer, you can have it sent to your home address instead, or to your own email address, so that you can print it out.
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Where can I use my Sisley gift card?The Sisley gift card can only be used in the Sisley-Paris.co.uk online store. It cannot be used at our physical stores, department store concessions, Maisons Sisley, or spa.
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Can I take advantage of a promotional code, special offer or loyalty points to purchase a Sisley gift card?Promotional codes, offers and points cannot be used to purchase a Sisley gift card.
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Can I credit a Sisley gift card with the amount of my choice?The Sisley gift card is exclusively available in pre-selected denominations. If you wish to purchase one for an amount greater than those on offer, you can purchase multiple gift cards.
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Does the Sisley gift card have an expiration date?Your Sisley gift card can be used for one year from its date of purchase.
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Having purchased a Sisley gift card, when can I expect to receive it?You will receive your Sisley gift card within 3 to 5 working days if you choose to have it sent out by post, or within 24 hours if you opt to have it sent by email.
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At what point will my bank card be charged for purchasing a Sisley gift card?Your bank card will be charged the moment you purchase a Sisley gift card.
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Do I have to spend the total amount on my Sisley gift card in one go?The Sisley gift card can be used for multiple purchases by using the exclusive code associated with the card.
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Can I use multiple gift cards when paying for an order?Multiple gift cards can be used to pay for an order. The amount on each gift card must be completely used up before you can add another payment card.
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Can I combine my Sisley gift card with another method of payment?If your Sisley-Paris. co.uk order amount is more than that on your gift card, you can pay the difference by choosing from the various payment options available (Visa, Mastercard, American Express, Paypal).
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Can I earn My Sisley Club points by purchasing a Sisley gift card?The Sisley gift card is a method of payment. You cannot earn My Sisley Club points by purchasing one from the Sisley-Paris.co.uk online store. However, you can earn My Sisley Club loyalty points when you use your gift card to purchase products from the Sisley-Paris. co.uk online store.
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How can I find out how much is left on my Sisley gift card?You can either check the balance on your Sisley gift card by logging into your account and visiting the section marked "Your Gift Cards", or check it the next time you come to pay for an order.
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I've changed my mind. Can I return my gift card?The Sisley gift card cannot be exchanged or refunded, even partially. You can only use it to purchase products from the online store Sisley-Paris.co.uk.
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The gift card recipient is yet to receive an email with their gift card. What should I do?Various factors can impact receipt of this e-mail. We recommend checking the following:
- the email may have ended up in the recipient's "Spam" folder
- the email address provided might not be valid; we recommend you contact us for help. -
I've lost my Sisley gift card code. What should I do?If you have lost the code for your gift card and cannot locate the confirmation email containing this code, we suggest you contact our Customer Service Department by calling 0800 433 4483 (Monday to Thursday from 9 am to 5:30 pm, and Friday from 9 am to 4 pm) or by email: customerserviceuk@sisley-paris.com.
*Excluding any double points incentives or payment by gift card