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Sisley

My Sisley Club

My Sisley Club

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    Sisley's Expertise
    Sisley's expertise: In the field of research and phytocosmetics
    The Company
    An innovative family run French enterprise
    Sisley and Sustainability
    All actions taken consider the long-term implications to the environment
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    The love of art
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    The Foundation supports worthwhile causes that make a real difference
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      • Back
      • Face Care - See All
      • Award Winning
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      • Exfoliants and Face Masks
      • Toning Lotions
      • Eye and Lip Treatment
      • Serums
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      • Your Skin Concerns - See All
      • Anti-Ageing
      • Anti-Wrinkle
      • Brightening and Dark Spots
      • Detox and Anti-Pollution
      • Firming
      • Hydration
      • Radiance
      • Refining and Contouring
      • Shine and Blemishes
      • Soothing Skincare
      • Specific Areas
    • Collections
      • Back
      • Collections - See All
      • What's New
      • Essentials
      • Sisleÿa
      • Supremÿa
      • Black Rose
      • Ecological Compound
      • Hydra-Global
      • Velvet
      • Restorative
      • Tropical Resins
      • Phyto-Blanc
      • Super Soins Solaires
      • Sunleÿa
      • Nourishing Winter Skincare
    SISLEŸA LA CURE
    SISLEŸA COLLECTION
    BLACK ROSE COLLECTION
    ECOLOGICAL COMPOUND NEW EDITION
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      • Your Beauty Concerns - See All
      • Anti-ageing
      • Dark circles & puffiness
      • Radiance
      • Shine and Blemishes
      • Even out Skin Tone
      • Mattify
      • Highlight Complexion
      • Plump Lips
      • Intensify the Look
      • Magnify Lashes
      • Define Eyebrows
      • Protect Skin
    • Collections
      • Back
      • Collections - See All
      • What's New
      • Essentials
      • Smokey Eyes
      • Healthy Glow Make-up
      • Flawless Skin
      • Contouring
    FOUNDATION FINDER TEINT
    SHADE FINDER TEINT ULTRA ECLAT
    CHRISTMAS LOOK
    THE MAGAZINE
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    • Women's Fragrances
      • Back
      • Women's Fragrances - See All
      • Izia La Nuit
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      • Eau du Soir
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      • Soir d'Orient
      • Eau Tropicale
      • Eau de Sisley 1
      • Eau de Sisley 2
      • Eau de Sisley 3
      • Perfumed Body Lotion
      • Perfumed shower cream
      • Eau de Campagne
      • Eau du Soir Soap
      • Eau du Soir Deodorant
    • FRAGRANCES FOR BOTH
      • Back
      • FRAGRANCES FOR BOTH - See All
      • Eau de Campagne
      • Eau de Campagne Perfumed Collection
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      • Men's Fragrances - See All
      • Eau d'Ikar
    • Perfumed Candles
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      • Orient candle
      • Campagne candle
      • Rose candle
      • Tuberose candle
      • Giant candles
    • Collections
      • Back
      • Collections - See All
      • What's New
      • Iconics
      • Limited Editions
      • Body and bath
      • Perfumed candles
    NEWNESS: IZIA LA NUIT
    LIMITED EDITIONS
    ICONIC COLLECTION
    ENCHANTING FRAGRANCES
  • Back
    Soins Lavants et Démêlants
    Cleansing & Detangling
    Soins Traitants
    Treatment
    Soins Beauté
    Styling
    Hair Rituel
    Discover Hair Rituel by Sisley
  • Back
    Exclusive Sets
    Exclusive Sets
    Exclusive Gift Sets
    Exclusive Gift Sets
    YOUR LOYALTY REWARDED
    Your Loyalty Rewarded
    DISCOVER SISLEY
    Discover Sisley
  • Back
    My Sisley Club
    Loyalty Program
    Discover your new benefits
    Services Exclusifs
    Beauty Advice
    Personalised Consultations
    Winter party
    Masterclasses
    Be inspired by our Beauty Experts
    L'art de faire plaisir
    Gift Boxes
    Appreciate the finer details
  • Back
    Sisley's Expertise
    Sisley's expertise: In the field of research and phytocosmetics
    The Company
    An innovative family run French enterprise
    Sisley and Sustainability
    All actions taken consider the long-term implications to the environment
    Art and Creation
    The love of art
    The Foundation
    The Foundation supports worthwhile causes that make a real difference
    • Back
    • Stores & Spas - See All
    • Sisley Spas
      • Back
      • Sisley Spas - See All
      • Archerfield
      • Claridges
    • Sisley stores
      • Back
      • Sisley stores - See All
      • Store Locator
    • Worlwide
      • Back
      • Worlwide - See All
      • Find all our spa partners
    • Company
    • Sisley and Sustainability
    • Foundation
    • Three-Five Friedland
    • Beauty Salons & SPAS
    • Store locator
    • Customer Service
  • My Sisley Club

    • Back
    • Skincare - See All
    • Face Care
      • Back
      • Face Care - See All
      • Award Winning
      • Makeup Removers and Cleansers
      • Exfoliants and Face Masks
      • Toning Lotions
      • Eye and Lip Treatment
      • Serums
      • Day care
      • Night care
      • Treatments
      • Skin Perfecting Care
      • Men's care
    • Body Care
      • Back
      • Body Care - See All
      • Award Winning Body Care
      • Anti-Ageing Body Care
      • Neck and Decollete Care
      • Firming Body Care
      • Body Moisturisers
      • Hand Care
    • Suncare
      • Back
      • Suncare - See All
      • Face
      • Body
      • After-Sun
      • Self Tanners
      • SPF 50+
      • SPF 30
      • SPF 15
    • Your Skin Concerns
      • Back
      • Your Skin Concerns - See All
      • Anti-Ageing
      • Anti-Wrinkle
      • Brightening and Dark Spots
      • Detox and Anti-Pollution
      • Firming
      • Hydration
      • Radiance
      • Refining and Contouring
      • Shine and Blemishes
      • Soothing Skincare
      • Specific Areas
    • Collections
      • Back
      • Collections - See All
      • What's New
      • Essentials
      • Sisleÿa
      • Supremÿa
      • Black Rose
      • Ecological Compound
      • Hydra-Global
      • Velvet
      • Restorative
      • Tropical Resins
      • Phyto-Blanc
      • Super Soins Solaires
      • Sunleÿa
      • Nourishing Winter Skincare
    SISLEŸA LA CURE
    SISLEŸA COLLECTION
    BLACK ROSE COLLECTION
    ECOLOGICAL COMPOUND NEW EDITION
    • Back
    • Makeup - See All
    • Complexion
      • Back
      • Complexion - See All
      • Foundations
      • Concealers
      • Highlighters and Illuminators
      • Primers
      • Powders
      • Blushes & Bronzers
      • Complexion Brushes
    • Eyes
      • Back
      • Eyes - See All
      • Concealers
      • Mascaras
      • Eye Shadows
      • Eyeliners & Pencils
      • Eyebrow
      • Eye Brushes
    • Lips
      • Back
      • Lips - See All
      • Lipsticks
      • Gloss
      • Lip Liners
      • Beauty Lip Care
    • Your Beauty Concerns
      • Back
      • Your Beauty Concerns - See All
      • Anti-ageing
      • Dark circles & puffiness
      • Radiance
      • Shine and Blemishes
      • Even out Skin Tone
      • Mattify
      • Highlight Complexion
      • Plump Lips
      • Intensify the Look
      • Magnify Lashes
      • Define Eyebrows
      • Protect Skin
    • Collections
      • Back
      • Collections - See All
      • What's New
      • Essentials
      • Smokey Eyes
      • Healthy Glow Make-up
      • Flawless Skin
      • Contouring
    FOUNDATION FINDER TEINT
    SHADE FINDER TEINT ULTRA ECLAT
    CHRISTMAS LOOK
    THE MAGAZINE
    • Back
    • Fragrance - See All
    • Women's Fragrances
      • Back
      • Women's Fragrances - See All
      • Izia La Nuit
      • Izia
      • Eau du Soir
      • Soir de Lune
      • Soir d'Orient
      • Eau Tropicale
      • Eau de Sisley 1
      • Eau de Sisley 2
      • Eau de Sisley 3
      • Perfumed Body Lotion
      • Perfumed shower cream
      • Eau de Campagne
      • Eau du Soir Soap
      • Eau du Soir Deodorant
    • FRAGRANCES FOR BOTH
      • Back
      • FRAGRANCES FOR BOTH - See All
      • Eau de Campagne
      • Eau de Campagne Perfumed Collection
    • Men's Fragrances
      • Back
      • Men's Fragrances - See All
      • Eau d'Ikar
    • Perfumed Candles
      • Back
      • Perfumed Candles - See All
      • Orient candle
      • Campagne candle
      • Rose candle
      • Tuberose candle
      • Giant candles
    • Collections
      • Back
      • Collections - See All
      • What's New
      • Iconics
      • Limited Editions
      • Body and bath
      • Perfumed candles
    NEWNESS: IZIA LA NUIT
    LIMITED EDITIONS
    ICONIC COLLECTION
    ENCHANTING FRAGRANCES
  • Back
    Soins Lavants et Démêlants
    Cleansing & Detangling
    Soins Traitants
    Treatment
    Soins Beauté
    Styling
    Hair Rituel
    Discover Hair Rituel by Sisley
  • Back
    Exclusive Sets
    Exclusive Sets
    Exclusive Gift Sets
    Exclusive Gift Sets
    YOUR LOYALTY REWARDED
    Your Loyalty Rewarded
    DISCOVER SISLEY
    Discover Sisley
  • Back
    My Sisley Club
    Loyalty Program
    Discover your new benefits
    Services Exclusifs
    Beauty Advice
    Personalised Consultations
    Winter party
    Masterclasses
    Be inspired by our Beauty Experts
    L'art de faire plaisir
    Gift Boxes
    Appreciate the finer details
  • Back
    Sisley's Expertise
    Sisley's expertise: In the field of research and phytocosmetics
    The Company
    An innovative family run French enterprise
    Sisley and Sustainability
    All actions taken consider the long-term implications to the environment
    Art and Creation
    The love of art
    The Foundation
    The Foundation supports worthwhile causes that make a real difference
    • Back
    • Stores & Spas - See All
    • Sisley Spas
      • Back
      • Sisley Spas - See All
      • Archerfield
      • Claridges
    • Sisley stores
      • Back
      • Sisley stores - See All
      • Store Locator
    • Worlwide
      • Back
      • Worlwide - See All
      • Find all our spa partners
    • Company
    • Sisley and Sustainability
    • Foundation
    • Three-Five Friedland
    • Beauty Salons & SPAS
    • Store locator
    • Customer Service
  • Suggestions 5

    • Nourishing Winter Skincare
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    • Essentials
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    • Hair Rituel by Sisley
    Sisley
    1. Sisley
    2. Frequently Asked Questions

    Frequently asked questions

    Need help? 0800 433 4483 0800 433 4483 Call Customer Services Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge)

    YOUR QUESTIONS/Our answers

    1.1 For advice on the products on the website or to answer any other questions, Sisley provides:
  • A Sisley adviser is available Monday to Thursday from 9am to 5:30pm and Friday from 9 am to 4pm on 0800 433 4483 (no additional call charge). You will benefit from the expertise of our advisers, who will answer all of your questions about products and the use of the website, www.sisley-paris.com .

    - A contact form where you can choose the subject of your query. We will get back to you as soon as possible.

    - Direct email contact: customerservicesuk@sisley-paris.com

    - Beauty advisers at Department Stores or authorised points of sale.
    Our beauty advisers are at your service at our Sisley counters in Department Stores. To arrange this, visit the "Store Locator" section. Then select your town or city to find a list of your nearest Sisley stands.
  • You can also meet our beauty advisers, who visit our Sisley authorised points of sale every day in order to assist you. To find out the times of their visits to the points of sale, contact our Customer Services on 0800 433 4483 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge).

    2.1 I've forgotten my password. What should I do?
    You have a customer account but have forgotten your password. Click on the "Forgotten your password?" link at the bottom of the page.
    Enter your email address in the corresponding field and you will receive a provisional password via email. You can log in with this password and change it, in order to retain the confidentiality of your personal data.
    2.2 How do I amend my personal data?
    You can amend all your personal data by visiting the "Your personal information" section of the "Your account" page.
    2.3 How do I amend my address?
    Go to the "Your address book" section on the "Your account" page. You can manage several delivery and invoicing addresses: amend them, delete them, add new ones.
    2.4 How do I make purchases on the website?
    On www.sisley-paris.com, making a purchase is easy, quick and safe.

    Step 1 Once you have selected your product, you can choose the quantity. You are limited to 4 purchases of the same product per order. You can choose the shade using the small coloured squares and the size with the drop-down menu.
    Step 2 Click on the "Add to bag" button at the bottom of each product file. You can then click on either the "continue shopping" button or the "view basket" button to confirm and finalise your order.
    Step 3 Once your chosen items are in your bag, you can click on the "confirm your order and select your samples" button. The next steps are: choosing your samples, logging in or creation of your account, delivery and payment choices.
    2.5 How do I find a product on the website?
    To quickly find a product on the website, type its name into the "Search" field at the top of each page.
    If you are not sure of the product name you can type a more generic term, such as "anti-ageing".
    All Sisley products are available online. When a product is temporarily out of stock, you can add it to your wishlist until it comes back into stock.
    For information about when a product will come back into stock, please contact Customer Services via the contact form.
    2.6 How do I add a promo code?
    Promo codes must be entered on the bag page before confirming your order, in the field provided:
    Then click on "Apply to your order". You can also remove the code by clicking on "Cancel". Only one promo code may be used for a single order.
    2.7 How do I monitor the status of my order?
    You can find all the information about your order in the "Your orders" section of the "Your account" page: the status of your order, product details, total sum, delivery addresses, delivery method, as well as the invoice that may be downloaded in PDF format.

    The status of your order may be:

    - Payment verification: your order will be confirmed after your payment has been accepted and certain data has been checked
    - Confirmed: your payment has been accepted, your order is confirmed and we are starting to prepare it
    - Dispatched: your order has been sent to the address you chose when you placed the order
    - Closed: your return has been accepted and it has been refunded
    - Cancelled: we have cancelled your order after having checked certain information or on your request. For more information about the cancellation of your order, please contact Customer Services by telephone on 0800 433 4483 or by email: customerserviceuk@sisley-paris.com
    2.8 How do I amend my order shortly after confirming it?
    If you realise that you have made a mistake in an order that you have just confirmed on the website, please call 0800 433 4483 (no additional call charge) so that Sisley Customer Services can amend your order before it is processed.
    2.9 How do I subscribe to the newsletter and manage my subscription?
    When creating your account, you can choose to subscribe to the Sisley newsletter.
    You can also subscribe to the newsletter simply by entering your email address in the field provided at the top or bottom of the website.
    You can unsubscribe from the Sisley newsletter at any time, by visiting the "Your newsletter subscriptions" section of the "Your account" page, by ticking the "no" box or by clicking on the unsubscribe link at the bottom of each newsletter.
    2.10 How do I create and manage my product selection?
    You can create a wishlist and share it with your friends by email or on Facebook.
    To do this, go to the product page for each of your favourite items and click on the "Add to your wishlist" link.

    You can find the products you selected in the "Your Wishlist" section of the "Your account" page, and then share it with your friends and family.
    2.11 Where and how can I collect My Sisley Club loyalty points?
    Every time you make a purchase from the Sisley-Paris. co.uk and Hair Rituel by Sisley online stores, or from Maison Sisley (excluding treatments), you can earn My Sisley Club points as follows: earn 1 point with every £10 you spend.
    With purchases made from points of sale or retailers other than Maison Sisley or the Sisley-Paris. co.uk and Hair Rituel by Sisley online stores, you cannot benefit from the My Sisley Club advantages as these retailers have their own loyalty programs.
    2.12 How can I take advantage of Sisley's promotional offers?
    The promotional offers available on the Sisley-Paris. co.uk website are valid only with purchases made from the Sisley-Paris. co.uk and Hair Rituel by Sisley online stores.

    3.1 How much does delivery cost and how long does it take?
    Standard delivery is free of charge for every order.

    Sisley offers two types of delivery:

    • Standard delivery


    Standard delivery is operated by Parcel Force.

    Orders are delivered between 2 to 3 working days after being dispatched. Your order will be dispatched as soon as your payment has been accepted and certain information has been checked.

    Standard delivery is free of charge for every order.

    Deliveries can be made to the address of your choice,

    You can choose your delivery address during the "Delivery / Payment" stage of the order process


    • Express delivery

    Express delivery is operated by Parcel Force.

    Orders are delivered 1 to 2 working days after being dispatched. Your order will be dispatched as soon as your payment has been accepted and certain information has been checked.

    Express delivery fees are £11, whatever the sum of your order.

    You can have your items delivered to the address of your choice.
    3.2 Can my order be delivered outside the United Kingdom?
    Orders placed on www.sisley-paris.com Can only be delivered within the United Kingdom . Orders cannot be delivered Overseas or any other country in the world.

    4.1 Are credit card payments secure?
    Secure payment

    Payments on www.sisley-paris.com are totally secure. Thanks to SSL encryption, your bank details appear on the Internet in encrypted form – they are coded in a way that makes them invisible.

    The quick "One-click payment" option is also available. This secure service allows encrypted bank details to be saved and used again. The bank card's cryptogram is never saved, and you will be asked to provide it every time you make a payment.

    Your account is only debited when your order is shipped.
    We do not accept payment by check.
    4.2 What are your accepted payment methods?
    You can pay for your order on the www.sisley-paris.com website by bank card: , Visa, MasterCard, American Express and Paypal. We do not accept payment by check.
    4.3 At what stage is my payment accepted?
    As soon as the payment has been validated, authorisation is released by the purchaser's bank. However, the bank account is only debited once the package is dispatched.
    4.4 What can I do if my payment has been refused?
    If your online payment is refused, please contact your bank. Sisley Customer Services are on hand should you have any other questions.

    5.1 How do I return a product?
    We accept returns of products purchased on www.sisley-paris.com if the items are returned within 28 days of receipt of the order by the purchaser.

    To return a product, go to the "Your orders" section on the "Your account" page and select the order containing the product you wish to return. Then select the item you wish to return and give a reason why you are returning it. Confirm this information and download your pre-filled return slip online.
    Send the product back in its original packaging, together with the return slip, to the address provided on the return slip.

    You can also fill in the paper return slip included in the package you received.
    Return delivery costs are usually at the purchaser's expense. In cases of technical anomalies or an error with the references delivered, the return will be refunded.
    You can track the processing of your return in the "Your returns" section of the "Your account" page.
    The status of your order may be:

    - New request: you have just made a return request
    - Products received: we have received your returned products
    - Product return accepted
    - Product return refused
    - Refunded: your refund has been made

    Sisley is committed to refunding you within 14 days of receipt of the returned products. Refunds are made by bank transfer to the account linked to the card used to make the purchase.
    We do not process returns or refunds of products ordered on other e-commerce websites or at fragrance stores.

    6.1 Are Sisley products tested on animals?
    Sisley Paris does not test on animals.
    6.2 How can I receive samples of Sisley products?
    For each purchase on www.sisley-paris.com (not applicable to Beauty Subscriptions), you can choose samples from an extensive collection: 2 samples for orders of up to £100, 3 samples for orders between £100 and £200 and 4 samples for orders over £200 .

    Unfortunately, Sisley does not send samples by mail on request.
    Furthermore, samples are distributed exclusively by Sisley counter staff along with personalised advice as to their use and action.

    You are advised to visit one your nearest counter, where they will be able to advise you on the products specifically suited to your skin type and its needs.
    6.3 Which ingredients are used in Sisley products?
    If you wish to receive further information on the ingredients contained in a Sisley product, please complete the contact form and choose "Product information" as the subject.
    6.4 How can I keep up to date with the latest Sisley products?
    To keep up to date with the latest Sisley products, please subscribe to the newsletter, either when you create your account, or simply by entering your email address in the field provided at the top or bottom of the website.
    The Sisley newsletter offers exclusive brand news, expert advice and exclusive privileges.
    6.5 How do I find the right product for me?
    To receive advice in your choice of SISLEY product, we recommend you visit a point of sale authorised by the brand. Following an in-depth conversation, a Beauty adviser will be able to point you in the right direction.
    SISLEY's Customer Services are also available on , 0800 433 4483 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge) to give you personalised advice.
    6.6 Care during pregnancy
    In order to recommend Sisley products to pregnant women, it would be necessary to test the products on them specifically, which is not the case for our products.
    However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.
    6.7 Product expiry date
    The quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
    Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.
    6.8 Partnership requests
    For all partnership requests, please contact Customer Services: service-clients@sisley-paris.fr.
    6.9 Recruitment
    To access job and internship offers for the Sisley brand, visit the "Careers" section of the "Maison Sisley" page or click on "Apply online" at the bottom of the website. You can also send your spontaneous application to the following address: carrieres@sisley-paris.com.

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    Sisley is a French company that produces and distributes high-end skin care, make-up and fragrance products.

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