Frequently asked questions
Need help? 0808 189 7971 Call Customer Services Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge)
YOUR QUESTIONS/Our answers
1.1 For advice on the products on the website or to answer any other questions, Sisley provides:
- A contact form where you can choose the subject of your query. We will get back to you as soon as possible.
- Direct email contact: customerservicesuk@sisley-paris.com
- Beauty advisers at Department Stores or authorised points of sale.
Our beauty advisers are at your service at our Sisley counters in Department Stores. To arrange this, visit the "Store Locator" section. Then select your town or city to find a list of your nearest Sisley stands. You can also meet our beauty advisers, who visit our Sisley authorised points of sale every day in order to assist you. To find out the times of their visits to the points of sale, contact our Customer Services on 0808 189 7971 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge).
2.1 Are Sisley products tested on animals?
Sisley Paris does not test on animals.
2.2 How can I receive samples of Sisley products?
For each purchase on www.sisley-paris.com (not applicable to Beauty Subscriptions), you can choose samples from an extensive collection: 2 samples for orders of up to £100, 3 samples for orders between £100 and £200 and 4 samples for orders over £200 .
Unfortunately, Sisley does not send samples by mail on request.
Furthermore, samples are distributed exclusively by Sisley counter staff along with personalised advice as to their use and action.
You are advised to visit one your nearest counter, where they will be able to advise you on the products specifically suited to your skin type and its needs.
Unfortunately, Sisley does not send samples by mail on request.
Furthermore, samples are distributed exclusively by Sisley counter staff along with personalised advice as to their use and action.
You are advised to visit one your nearest counter, where they will be able to advise you on the products specifically suited to your skin type and its needs.
2.3 Which ingredients are used in Sisley products?
If you wish to receive further information on the ingredients contained in a Sisley product, please complete the contact form and choose "Product information" as the subject.
2.4 How can I keep up to date with the latest Sisley products?
To keep up to date with the latest Sisley products, please subscribe to the newsletter, either when you create your account, or simply by entering your email address in the field provided at the top or bottom of the website.
The Sisley newsletter offers exclusive brand news, expert advice and exclusive privileges.
The Sisley newsletter offers exclusive brand news, expert advice and exclusive privileges.
2.5 How do I find the right product for me?
To receive advice in your choice of SISLEY product, we recommend you visit a point of sale authorised by the brand. Following an in-depth conversation, a Beauty adviser will be able to point you in the right direction.
SISLEY's Customer Services are also available on , 0808 189 7971 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge) to give you personalised advice.
SISLEY's Customer Services are also available on , 0808 189 7971 Monday to Thursday from 9 am to 5:30 pm and Friday from 9 am to 4 pm (no additional call charge) to give you personalised advice.
2.6 Care during pregnancy
In order to recommend Sisley products to pregnant women, it would be necessary to test the products on them specifically, which is not the case for our products.
However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.
However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.
2.7 Product expiry date
The quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.
2.8 Why are Sisley products so expensive?
At Sisley, each product is the fruit of years of research, the selection of high-quality plant-derived active ingredients and the development of concentrated formulas, designed to combine efficacy and tolerance. This scientific expertise is complemented by highly sensorial textures, refined fragrances and exceptional French know-how, transforming each product into a unique skincare experience and a moment of pleasure. Learn more
2.9 Partnership requests
For all partnership requests, please contact Customer Services: service-clients@sisley-paris.fr.
2.10 Recruitment
If you are interested in applying for a job within Sisley, please send a cover letter, your cv and the position that you are applying for to the following email address: hr.uk@sisley.fr.