Welcome to sisley-paris.com/en-US/!

You are visiting us from United States, would you like to go to our United States Website ?

If you are browsing from a different country/region, the availability of items, pricing and delivery details will be updated according to the new chosen destination.

Language

Go to content
Search
Sisley
My Sisley Club

Suggestions 5

  • Skincare Analysis
  • Masterclasses
  • Exclusive Offers
  • Gift-Guide
  • Skincare
  • Makeup
  • Hair Rituel
  • Online Consultations
  • Discover all our Current Offers and Gifts with Purchase
    Shop our Last Chance selection. Up to 40% Savings.
    • Face
      • Cleansers & Makeup Removers
      • Toning Lotions
      • Moisturizers
      • Serums
      • Eye & Lip Care
      • Exfoliants & Masks
      • Anti-Aging Care
      • Day care
      • Night Care
      • Men's Care
    • Body Care
      • Moisturizers
      • Exfoliants
      • Firming Care
      • Anti-Cellulite Care
      • Neck & Bust Care
      • Hand Care
    • Suncare
      • Face
      • Body
      • After-Sun Care
      • Self Tanners
    • Skin Concerns
      • Aging Skin
      • Lines & Wrinkles
      • Dryness & Dehydration
      • Shine & Excess Oil
      • Fatigue & Radiance
      • Dark Spots & Uneven Skin
      • Firming & Contouring
      • Detox & Anti Pollution
      • Specific Areas
    • Our Selections
    See all Skincare products
    • Complexion
      • Foundations
      • Concealers
      • Powders
      • Primers
      • Blushes & Bronzers
      • Contour & Highlighters
      • Face Brushes
    • Eyes
      • Mascaras
      • Eyeshadows
      • Eyeliners & Pencils
      • Eyebrow
      • Eye Brushes
    • Lips
      • Lipsticks
      • Lip Glosses
      • Lip Liners
      • Lip Care
    • Our Selections
    See all makeup products
    • Women's Fragrances
      • Izia
      • Izia La Nuit
      • Eau du Soir
      • Soir de Lune
      • Soir d'Orient
      • Eau Tropicale
      • Eau de Sisley 1
      • Eau de Sisley 2
      • Eau de Sisley 3
      • Perfumed Body Lotion
      • Perfumed Shower Gel
      • Eau du Soir Soap
      • Eau du Soir Deodorant
    • Unisex
      • Eau de Campagne
    • Men's Fragrances
      • Eau d'Ikar
    • Our Selections
    See all fragrances
  • Take Our Hair Care Online Diagnosis Quiz!
    Shampoo and Conditioner
    Treatment
    Styling
    Hair Rituel Tutorials
  • Try our Online Skincare Analysis
    Live Masterclasses, register today!
    Le Magazine by Sisley-Paris
    Watch our Makeup Tutorials
    Book an Online Consultation with a Beauty Advisor
    • Boutiques & Spas
      • New York City
      • Las Vegas
      • Miami
      • Palm Beach
      • Marina Del Rey Ritz Carlton
      • Fairmont Scottsdale Princess
    • Stores
      • Store Locator
Menu
  • Exclusive Offers
    Discover all our Current Offers and Gifts with Purchase
    Shop our Last Chance selection. Up to 40% Savings.
  • Skincare
    • Face
      Face
      • Cleansers & Makeup Removers
      • Toning Lotions
      • Moisturizers
      • Serums
      • Eye & Lip Care
      • Exfoliants & Masks
      • Anti-Aging Care
      • Day care
      • Night Care
      • Men's Care
      • See all Face products
    • Body Care
      Body Care
      • Moisturizers
      • Exfoliants
      • Firming Care
      • Anti-Cellulite Care
      • Neck & Bust Care
      • Hand Care
      • See all products
    • Suncare
      Suncare
      • Face
      • Body
      • After-Sun Care
      • Self Tanners
      • See all Suncare Products
    • Skin Concerns
      Skin Concerns
      • Aging Skin
      • Lines & Wrinkles
      • Dryness & Dehydration
      • Shine & Excess Oil
      • Fatigue & Radiance
      • Dark Spots & Uneven Skin
      • Firming & Contouring
      • Detox & Anti Pollution
      • Specific Areas
    • Our Selections
    • See all Skincare products
  • Makeup
    • Complexion
      Complexion
      • Foundations
      • Concealers
      • Powders
      • Primers
      • Blushes & Bronzers
      • Contour & Highlighters
      • Face Brushes
      • See all products
    • Eyes
      Eyes
      • Mascaras
      • Eyeshadows
      • Eyeliners & Pencils
      • Eyebrow
      • Eye Brushes
      • See all products
    • Lips
      Lips
      • Lipsticks
      • Lip Glosses
      • Lip Liners
      • Lip Care
      • See all products
    • Our Selections
    • See all makeup products
  • Fragrance
    • Women's Fragrances
      Women's Fragrances
      • Izia
      • Izia La Nuit
      • Eau du Soir
      • Soir de Lune
      • Soir d'Orient
      • Eau Tropicale
      • Eau de Sisley 1
      • Eau de Sisley 2
      • Eau de Sisley 3
      • Perfumed Body Lotion
      • Perfumed Shower Gel
      • Eau du Soir Soap
      • Eau du Soir Deodorant
      • See all products
    • Unisex
      Unisex
      • Eau de Campagne
    • Men's Fragrances
      Men's Fragrances
      • Eau d'Ikar
      • See all products
    • Our Selections
    • See all fragrances
  • Hair Care
    Take Our Hair Care Online Diagnosis Quiz!
    Shampoo and Conditioner
    Treatment
    Styling
    Hair Rituel Tutorials
  • Gifts
  • Our Expertise
    Try our Online Skincare Analysis
    Live Masterclasses, register today!
    Le Magazine by Sisley-Paris
    Watch our Makeup Tutorials
    Book an Online Consultation with a Beauty Advisor
  • Stores & Spas
    • Boutiques & Spas
      Boutiques & Spas
      • New York City
      • Las Vegas
      • Miami
      • Palm Beach
      • Marina Del Rey Ritz Carlton
      • Fairmont Scottsdale Princess
    • Stores
      Stores
      • Store Locator
  • My Sisley Club

Suggestions 5

  • Skincare Analysis
  • Masterclasses
  • Exclusive Offers
  • Gift-Guide
  • Skincare
  • Makeup
  • Hair Rituel
  • Online Consultations
Sisley
  1. Sisley
  2. Frequently Asked Questions

Frequently asked questions

NEED HELP? 1-855-747-2948 1-855-747-2948 Customer Service is available (toll free) Monday-Friday 9:30AM-5PM EST

FREQUENTLY ASKED QUESTIONS

1.1 For product recommendations or other questions, here's how to contact Sisley:

By Phone: A Sisley beauty consultant is available Monday to Friday from 9:30 am to 5:00 pm at 1-855-747-2948 (toll-free). Our team of consultants can answer all of your questions regarding Sisley products and their use.

By Email: Contact us directly at customerserviceUSA@sisley-paris.com.

Online: Click on the "Contact Us" link on the bottom of the page, fill in your information and we will get back to you as soon as possible.

In Person: Our beauty consultants are available at every Sisley counter. To find one, click on "Store Locator" at the bottom of the page, then select your city to find a list of Sisley counters near you.

2.1 I forgot my password, how do I log in ?

If you have forgotten your password, please click on "Forgot Password?" on the bottom of the page. Enter your email address and you will receive an email with a temporary password that will allow you to reset your password and keep your personal information secure.

2.2 How do I change my personal information?

You can modify all your information by clicking on "My information" under "Your account".

2.3 How do I change an address?

Go to "Your address book" under "Your account". You can manage multiple billing and shipping addresses including modifying, deleting, or adding a new one.

2.4 How do I place an order online?

Shopping at Sisley-Paris.com is simple, quick, and secure.

Step 1: Once you've selected the item, choose the type, color, or size from the drop-down menu (if required).
Step 2: Click "Add to Basket" below each item. Then click on "See your Basket" to confirm and finalize your order.
Step 3: Once you've added your items to your basket, click "Confirm and Select Samples". After, you will be asked to sign in, create an account or finalize your order as a guest.

2.5 How do I find a product online?

To quickly find a product on the website, type its name into the "Search" field at the top of each page.
If you are not sure of the product name you can type a more generic term, such as "anti-aging".
All Sisley products are available online. When a product is temporarily out of stock, you can add it to your selection until it comes back into stock.
For information about when a product will come back into stock, please contact Customer Services via the contact form.

2.6 How do I redeem a promo code?

Promo codes must be redeemed on the basket page before confirmation. Fill in the Promo Code box and click on "Apply to your order". You can cancel by clicking "Cancel". Only one Promo Code can be applied per order. Only one promo code can be used per order.

2.7 How do I track an order?

You can review all details regarding your online order by clicking on "Your Orders" under "Your Account". This includes order status, purchased items, total amount, billing and shipping addresses, delivery method and a downloadable invoice.

The status of your order may fall within the following categories:
- "Awaiting Confirmation"- Your order will be confirmed once payment has been accepted and your information verified.
- "Confirmed"- Your order has been confirmed and is about to be processed.
- "Processing"- Your order is being processed.
- "Shipped"- Your order has been shipped to the desired address.
- "Cancelled"- Your order has been cancelled. For more information regarding the cancellation of your order, please call our customer service at 1-855-747-2948 or send an email to customerserviceUSA@sisley-paris.com.

2.8 How do I change an order after it has been confirmed?

If you would like to change and/or cancel an order after you've confirmed it on the site, contact our Customer Service at customerserviceUSA@sisley-paris.com as soon as possible, or call 1-855-747-2948 (toll-free) Monday to Friday from 9:30 am to 5:00 pm.

2.9 How do I subscribe or unsubscribe to the Sisley-Paris newsletter?

When you create your account, you can choose to subscribe to the Sisley-Paris newsletter. You can also subscribe by entering your email in the newsletter field at bottom of the website.

You can unsubscribe from the Sisley-Paris newsletter at any time by going to the section "Your Newsletter Subscriptions" under "Your Account", and checking the option "no" or clicking on the Unsubscribe link at the bottom of each newsletter.

2.10 How can I acquire and redeem My Sisley Club loyalty points?

Every time you make a purchase at Sisley-Paris.com while logged in into your account you will earn My Sisley Club loyalty points. Earn 1 point for every $10 you spend, 1 points equals $1 towards your purchase. Your earned points will be available to use 30 days after the purchase date.

3.1 What shipping options are available and what are the costs?

In order to provide you with fast and efficient service, we offer three shipping options; UPS Ground, UPS 2nd Day, and UPS Next Day Air. Prices are standard regardless of your order total, and apply to the continental United States. You will be provided with a tracking number to track your shipment.

UPS Standard Shipping is free, and typically takes 1-5 business days.
UPS 2nd Day Air is $15, and delivers by the end of the second business day.
UPS Next Day Air is $20 and guarantees overnight delivery by the next business day.

3.2 Can items be shipped internationally?

Orders placed on www.sisley-paris.com can only be shipped within the United States (including Hawaii and Alaska, although no rush shipping available). We also ship to Puerto Rico and the U.S. Virgin Islands.

4.1 What payment methods are accepted?

Sisley-Paris.com accepts the following credit cards: Visa, MasterCard, American Express, Discover.

4.2 What can I do if my payment was declined?

In case of refusal of your online payment, please contact your bank. The Customer Service Sisley remains at your disposal for any question. If your payment is refused, please contact your bank. For any other questions, please contact Sisley Customer Service at customerserviceUSA@sisley-paris.com or by phone at 1-855-747-2948

4.3 Is it secure to pay online by credit/debit card?

Payment on www.sisley-paris.com is completely secure. Thank to encryption in SSL mode, your banking information appears online only in encrypted form, in a manner that makes it invisible. This allows you to securely transmit any sensitive data.

The fast payment option "One-click payment" is also available. This secured service allows you to save and encrypt your banking information for future payments. The cryptogram on your credit card is never saved -- it is requested at each payment.

When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.

5.1 How do I return an item?

We accept returns of products purchased on Sisley-Paris.com within 30 days of date of purchase. Products must be unopened and in its original packaging. When returning orders in full, free gifts must also be returned.

To return an item, click on "Your orders" under "Your account", choose the order for which you would like to make a return. Then select the item to return and provide a reason. Confirm this information and download your pre-completed return form. Mail the product in it original package with the return form to the address indicated. You also can complete the paper return form included in the package you received. We do not refund your shipping charges unless the return was a result of our error. You may track the status of your return on "Your returns" under "Your account". A refund to your account will be issued to your credit/debit card for the price of the item(s) within 30 days following your return. Sisley-Paris.com does not exchange or refund items purchased at authorized dealers.

6.1 Are Sisley-Paris products tested on animals?

Sisley-Paris does not test on animals.

6.2 How do I get samples of Sisley-Paris products?

For each purchase on Sisley-Paris.com, you can choose samples from a large selection. Select 2 samples for purchases up to $200, 3 samples for purchases between $200 and $400, and 4 samples for purchases over $400.

Unfortunately, Sisley-Paris does not send samples by mail upon request.

We recommend you visit a Sisley-Paris counter to receive advice about products best suited to your skin its specific needs.

6.3 What are the ingredients in Sisley-Paris products ?

For more information regarding Sisley-Paris product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.

6.4 How do I find the right products for my skin?

Sisley-Paris.com offers personalized online beauty advice. Simply visit our Beauty Advice page to find a selection of products tailored to your specific needs. Make sure you are logged into your account to save your results.

For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at customerserviceUSA@sisley-paris.com or by phone (toll free) at 1-855-747-2948 Monday to Thurday from 9am to 5pm EST and Friday from 9am to 1pm EST

6.5 Are Sisley-Paris products safe to use during pregnancy?

Sisley-Paris products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, please contact your doctor for any questions regarding Sisley-Paris products during pregnancy.

6.6 Where can I find expiration dates?

Products remain at a high quality when they are properly stored in good condition before opening.

Once opened, the PAO (period-after-opening) symbol represented by an opened jar printed on the packaging and showing the number of months ("M") indicates the period during which the product can be used safely after opening.

Footer

Be the first to know!

Receive our exclusive offers, new product launches, beauty advice.
By signing up, you consent to our privacy policy.

FREE
DELIVERY
30 DAYS
GUARANTEE
FREE
SAMPLES
GIFT
ORDER
LOYALTY
REWARDED
SECURE
PAYMENT
Sisley logo footer

Sisley-Paris is a French luxury brand that creates, produces and distributes high-performance, plant-based skincare, makeup, fragrance and hair care products.

COMPANY
  • The Brand
  • Careers
Country or Region
Select your country
FOLLOW US
  • Instagram Instagram
  • Facebook Facebook
  • YouTube YouTube
  • LinkedIn LinkedIn
  • Pinterest Pinterest
NEED HELP?
  • Frequently Asked Questions
  • Forgot Password?
  • Contact Us
  • Store Locator
  • Site Map
OUR SERVICES
  • My Sisley Club
  • Free Standard Delivery
  • Personalized Samples
  • Exclusive Gift Boxes
  • Secure Payment
  • 30 Days Guarantee
  • Klarna FAQ
CUSTOMER SERVICE
1-855-747-2948
1-855-747-2948

Need personalized advice or information about a product? Our beauty consultants are available Monday to Friday from 9:00 am to 9:00 pm EST (toll-free)

CONTACT US
  • Purchase Policy
  • Terms of Use
  • Privacy Policy
  • Accessibility