2.1 I've forgotten my password. What should I do?

You have a customer account but have forgotten your password. Click on the ""Forgotten your password?"" link at the bottom of the page.
Enter your email address in the corresponding field and you will receive a provisional password via email. You can log in with this password and change it, in order to retain the confidentiality of your personal data.

2.2 How do I change my personal data?

You can change all your personal data by visiting the ""Your personal information"" section of the ""Your account"" page.

2.3 How do I change my address?

Go to the ""Your address book"" section on the ""Your account"" page. You can manage several delivery and invoicing addresses: change them, delete them, add new ones.

2.4 How do I make purchases on the website?

Shopping at Sisley Online is easy, convenient and secure. Simply select the product you want to purchase and follow the steps below:

Step 1 Once you have selected your product, choose your desired shade, size or quantity as relevant. You are limited to 4 purchases of the same product per order.
Step 2 Click on the ""Add to cart"" button at the bottom of each product file. You can then click on either the ""continue shopping"" button or the ""see cart"" button to confirm and finalize your order.
Step 3 Once your chosen items are in your cart, you can click on the ""confirm your order” button. The next stages are: identification or creation of your account, delivery and payment choices to complete checkout.

2.5 How do I find a product on the website?

To quickly find a product on the website, type its name into the ""Search"" field at the top of each page.
If you are not sure of the product name you can type a more generic term, such as ""anti-aging"".
When a product is temporarily out of stock, you can add it to your selection until it comes back into stock.
For information about when a product will come back into stock, please contact Customer Service via the contact form.

2.6 How do I add a promo code?

Once your purchase meets a certain criteria, you may apply promo codes to get free gifts. To a
dd a promo code, you may enter the code on the right of Shopping Cart page.
Enter the code in the field provided and click ‘OK’.
You can also remove the code by clicking on ""Cancel"".
Only one promo code may be used for a single order.

2.7 How do I monitor the status of my order?

You can find all the information about your order in the ""Your orders"" section of the ""Your account"" page: the status of your order, product details, total amount, delivery addresses and delivery method.

The status of your order may be:

- Payment verification: your order will be confirmed after your payment has been accepted and certain data has been checked
- Confirmed: your payment has been accepted, your order is confirmed and we are starting to prepare it
- Dispatched: your order has been sent to the address you chose when you placed the order
- Closed: your return has been accepted and it has been refunded
- Canceled: we have canceled your order after having checked certain information. For more information about the cancellation of your order, please contact Customer Services by telephone on 3423 8800 or by email: contact.mea@sisley-paris.com

2.8 How do I subscribe to the newsletter and manage my subscription?

When creating your account, you can choose to subscribe to the Sisley newsletter.
You can also subscribe to the newsletter simply by entering your email address in the field provided at the bottom of the website.
You can unsubscribe from the Sisley newsletter at any time, by visiting the ""Your newsletter subscriptions"" section of the ""Your account"" page, by ticking the ""no"" box or by clicking on the unsubscribe link at the bottom of each newsletter.

2.9 How do I create and manage my product selection?

You can create a selection of products and share it with your friends by email or on Facebook.
To do this, go to the product file for each of your favorite items and click on the ""Add to your selection"" link.
You can find the products you selected in the ""Your selection"" section of the ""Your account"" page, and then share it with your friends and family.

2.10 Where and how can I collect My Sisley Club loyalty points?

When you make a purchase on www.sisley-paris.com/en-MEA/, you automatically become a member of the Middle East Sisley Club Loyalty Programme.
For existing Middle East Sisley Club Loyalty Programme member, please create an online account with email address registered for Middle East Sisley Club Loyalty Programme to enjoy all online features and exclusive online shopping privileges.
Every time you make a purchase from www.sisley-paris.com/en-MEA, you can earn Sisley Club points as follows: Spend AED 100 = earn 10 points = AED 10 redeemable on your next purchase

2.11 How can I take advantage of Sisley's promotional offers?

Every time you make a purchase from the Sisley-Paris.com and Hair Rituel by Sisley online store, you can earn My Sisley Club points as follows: earn 10 points with every AED 100 you spend on products.

2.12 Are the online promotional offers applicable in stores and counters?

The promotional offers are exclusively for online purchases. They are not available in stores and counters.

4.1 Are credit card payments secure?

Secure payment

Payments on www.sisley-paris.com/en-MEA/ are totally secure. Thanks to SSL encryption, your bank details appear on the Internet in encrypted form – they are coded in a way that makes them invisible.

The quick ""One-click payment"" option is also available. This secure service allows encrypted bank details to be saved and used again. The bank card's cryptogram is never saved, and you will be asked to provide it every time you make a payment.

Your account is only debited when your order is dispatched.
We do not accept payment by check.

4.2 What are your accepted payment methods?

You can pay for your order online by credit card: Visa, MasterCard and American Express + ApplePay + GooglePay.

4.3 At what stage is my payment accepted?

As soon as the payment has been validated, authorization is released by the purchaser's bank. However, the bank account is only debited once the package is dispatched.

4.4 What can I do if my payment has been refused?

If your online payment is refused, please contact your bank. Sisley Customer Services are on hand should you have any other questions.

5.1 How do I return a product?

We do not accept returns of products purchased on www.sisley-paris.com/en-MEA/. Returns are only accepted in the rare case that you receive the incorrect or damaged items. Please contact customer service within 14 days of receiving your incorrect order at contact.mea@sisley-paris.com, and we will be sure to arrange your refund with UPS.
We do not process returns or refunds of products ordered on other e-commerce websites or retail stores.