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    NEW PHYTO BLANC
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      • Evening out the complexion
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    THE ICONS
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  • Back
    Sisley’s expertise
    Sisley's know-how in research and phytocosmetics
    The Company
    An innovative French family enterprise
    Sisley and Sustainability
    Actions taken integrating concerns for the long-term and the environment
    Art and creation
    The love of art
    The Foundation
    Support causes that make a difference
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    • Back
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      • Back
      • Face Care - See All
      • Cleansers & Makeup Removers
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      • Toning Lotions
      • Eye & Lip Care
      • Serums
      • Day care
      • Night care
      • Skin Perfecting Care
      • Men's care
      • La Cure
    • Body Care
      • Back
      • Body Care - See All
      • Anti-ageing body care
      • Neck & Bust Care
      • Firming Care
      • Moisturizers
      • Anti-Cellulite Care
      • Exfoliants
      • Hand Care
    • Suncare
      • Back
      • Suncare - See All
      • Face
      • Tinted suncare
      • Body
      • After-Sun Care
      • Self Tanners
      • SPF 50+
      • SPF 30
      • SPF 15
    • Skin Concerns
      • Back
      • Skin Concerns - See All
      • Aging Skin
      • Lines & Wrinkles
      • Dryness & Dehydration
      • Shine & Excess Oil
      • Fatigue & Radiance
      • Dark spots & Uneven Skin
      • Firming & Contouring
      • Detox & Anti Pollution
      • Specific Areas
    • Our Selections
      • Back
      • Our Selections - See All
      • Ramadan Rituals
      • What's New
      • The Essentials
      • Sisleÿa
      • Supremÿa
      • Black Rose
      • Hydra-Global
      • Phyto-Blanc
      • Velvet Collection
      • Tropical Resins
      • Ecological Compound
    NEW PHYTO BLANC
    SISLEYA ANTI AGE RITUAL
    BLACK ROSE COLLECTION
    BODY CONTOURING
    • Back
    • Makeup - See All
    • Complexion
      • Back
      • Complexion - See All
      • Foundations
      • Concealers
      • Highlighters and illuminators
      • Primers
      • Powders
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      • Complexion brushes
    • Eyes
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      • Eyes - See All
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      • Mascaras
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      • Lip pencils
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      • Beauty lip care
    • Beauty concerns
      • Back
      • Beauty concerns - See All
      • Anti-aging
      • Dark circles & puffiness
      • Radiance
      • Shine and dilated pores
      • Evening out the complexion
      • Mattifying the skin
      • Illuminating the complexion
      • Beautifying the lips
      • Intensifying your look
      • Enhancing eyelashes
      • Redefining eyebrows
      • Protecting the skin
    • Our Selections
      • Back
      • Our Selections - See All
      • Newness
      • Best-Sellers
      • Phyto-Twist Collection
      • So Collection
      • Instant Collection
      • Makeup Brushes
    FOUNDATION FINDER
    MASCARA FINDER
    BEAUTY TUTORIALS
    MAGAZINE
    • Back
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    • Women's Fragrances
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      • Izia la Nuit
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    • Men's Fragrances
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      • Men's Fragrances - See All
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    • Bain et Corps
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      • Perfumed Body Lotion
      • Perfumed Shower Gel
      • Eau du Soir Soap
      • Eau du Soir Deodorant
      • Eau de Campagne perfumed line of products
    • Fragrance Universe
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      • Fragrance Universe - See All
      • Izia
      • Izia la Nuit
      • Eau du Soir
      • Soir de Lune
      • Soir d'Orient
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    • Our Selections
      • Back
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      • What's New
      • Iconics
      • Limited Editions
      • Body and bath
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    THE ICONS
    LIMITED EDITIONS
    FRAGRANCE SETS
    THE FRAGRANCE UNIVERSE
  • Back
    Sisley’s expertise
    Sisley's know-how in research and phytocosmetics
    The Company
    An innovative French family enterprise
    Sisley and Sustainability
    Actions taken integrating concerns for the long-term and the environment
    Art and creation
    The love of art
    The Foundation
    Support causes that make a difference
    • Back
    • Stores & Spas - See All
    • Sisley stores
      • Back
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      • Store Locator
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Suggestions 5

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Sisley
  1. Sisley
  2. Frequently Asked Questions

Frequently asked questions

FREQUENTLY ASKED QUESTIONS

  • 1.1 For advice on the products on the website or to answer any other questions, Sisley provides:
    - A contact form where you can choose the subject of your query. We will get back to you as soon as possible.

    - Direct email contact: ae.infome@sisley.fr

    - Beauty advisers at Department Stores or authorized points of sale.
    Our beauty advisers are at your service at our Sisley stands in Department Stores. To arrange this, visit the "Meet our advisers" section. Then select your town or city to find a list of your nearest Sisley stands.

  • 2.1 How do I find a product on the website?
    To quickly find a product on the website, type its name into the "Search" field at the top of each page.
    If you are not sure of the product name you can type a more generic term, such as "anti-aging".
  • 2.2 How do I subscribe to the newsletter and manage my subscription?
    You can subscribe to the newsletter simply by entering your email address in the field provided at the top or bottom of the website.
    You can unsubscribe from the Sisley newsletter at any time, by clicking on the unsubscribe link at the bottom of each newsletter.

  • 3.1 Are Sisley products tested on animals?
    Sisley Paris does not test on animals.
  • 3.2 How can I receive samples of Sisley products?
    Unfortunately, Sisley does not send samples by mail on request.
    Furthermore, trial sizes are distributed exclusively by Sisley fragrance resellers along with personalized advice as to their use and action.

    You are advised to visit one of the fragrance stores closest to you, where they will be able to advise you on the products specifically suited to your skin type and its needs.
  • 3.3 Which ingredients are used in Sisley products?
    If you wish to receive further information on the ingredients contained in a Sisley product, please complete the contact form and choose "Product information" as the subject.
  • 3.4 How can I keep up to date with the latest Sisley products?
    To keep up to date with the latest Sisley products, please subscribe to the newsletter, simply by entering your email address in the field provided at the top or bottom of the website.
    The Sisley newsletter offers exclusive brand news and expert advice.
  • 3.5 How do I find the right product for me?
    To receive advice in your choice of SISLEY product, we recommend you visit a point of sale authorized by the brand. Following an in-depth conversation, a Beauty adviser will be able to point you in the right direction.
  • 3.6 Care during pregnancy
    In order to recommend Sisley products to pregnant women, it would be necessary to test the products on them specifically, which is not the case for our products.
    However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.
  • 3.7 Product expiry date
    The quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
    Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.
  • 3.8 Partnership requests
    For all partnership requests, please contact Customer Services: ae.infome@sisley.fr.

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Sisley is a French company that produces and distributes high-end skin care, make-up and fragrance products.

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