歡迎造訪 sisley-paris.com/zh-TW/!

您目前是從 造訪 Sisley 官方網站,請問您想改成從 瀏覽?

如果您從不同的國家/地區瀏覽,將根據新選擇的目的地更新商品的庫存、售價和運送訊息。

語言

  • My Sisley Club
  • 您的購物車
  • 保養
    • 臉部保養
      • 日間保養
      • 夜間保養
      • 眼唇護理
      • 精華液
      • 面膜
      • 角質調理
      • 卸妝及清潔
      • 化妝水
      • 精準護理
      • 密集護理
      • 臉部防曬
      • 男士保養
      • 肌膚檢測
      • 查看全部資訊
    • 身體保養
      • 保濕
      • 抗老
      • 緊緻
      • 手部護理
      • 美體塑身
      • 頸部及美胸護理
      • 角質調理
      • 身體防曬
      • 查看全部資訊
      • 滋潤保濕
      • 油性肌保養
      • 抗皺緊緻
      • 眼部保養
      • 敏弱肌保養
      • 防曬
      • 煥亮光澤
      • 全方位抗老
      • 美白淨班
      • 緊緻美體
      • 黑玫瑰系列
      • 抗皺活膚御緻系列
      • 極致夜間奇蹟系列
      • 藏紅花絲絨系列
      • 敏弱肌專用
      • 全能乳液
    • 品牌精選

      null
      舒緩修復敏弱肌膚
  • 彩妝
    • 底妝
      • 粉底
      • 遮瑕
      • 妝前乳
      • 提亮
      • 粉餅
      • 腮紅
      • 底妝專用刷具
      • 線上虛擬試妝
      • 查看全部資訊
    • 眼妝
      • 眼線
      • 眼影
      • 睫毛膏
      • 眉筆
      • 眼妝專用刷具
      • 線上虛擬試妝
      • 查看全部資訊
    • 唇妝
      • 唇膏
      • 唇線筆
      • 唇蜜和潤唇膏
      • 線上虛擬試妝
      • 查看全部資訊
      • 深邃雙眸
      • 眉毛塑型
      • 暗沉遮瑕
      • 豐潤美唇
      • 提亮膚色
      • 均勻膚色
      • 抗老妝容
    • 美妍臻選

      null
      首創保養系霧面唇膏
  • 香氛
    • 香水
      • Eau du Soir 暮之露
      • Izia la Nuit 伊之露夜之頌
      • Izia 伊之露
      • Soir de Lune 月之戀
      • 查看全部資訊
    • 淡香水
      • L'Eau Rêvée d'Hubert 修伯特
      • L'Eau Rêvée d'Alma 艾瑪
      • L'Eau Rêvée d'Isa 伊莎
      • L'Eau Rêvée d'Eliya 伊莉亞
      • L'Eau Rêvée d'Aria 達伊亞
      • L'Eau Rêvée d'Ikar 伊卡
      • Eau de Campagne
      • 查看全部資訊
    • 香體沐浴
      • 香浴露
      • 香體乳
      • 香浴皂
      • 查看全部資訊
    • 美妍臻選

      null
      與您的專屬氣味香遇
  • 髮肌養護
  • 官網獨享優惠
  • 美妍教學及諮詢
    Online Services

    線上諮詢

    • 肌膚檢測
    • 線上虛擬試妝
    Beauty Tips

    美妍教學

    • 美麗教程
    Loyalty Program

    Sisley會員計畫

    • My Sisley Club 會員服務
  • Sisley櫃點
    Maisons Sisley and Spas

    Sisley頂級美膚中心

    • 探索Sisley頂級美膚中心
    Partner Spas

    頂級Spa中心

    • 探索Spa合作夥伴
    Store Locator

    尋找最近的Sisley專櫃

    • 尋找最近的Sisley專櫃
  • 進入Sisley的世界
    The Company

    關於Sisley

    • 品牌故事
    • 品牌專業
    • 永續發展
    • 加入我們
    Culture

    品牌文化

    • 藝術與創作
    • Sisley法國總部
    The Foundation

    多納諾基金會

    • 探索Sisley多納諾基金會
  • My Sisley Club
  1. Sisley
  2. Reviews moderation policy

    Updated: May 2022

  1. LEGAL INFORMATION RELATED TO REVIEWS PUBLISHED

    By providing the information in the write-a-review form, you agree that your comment may be used to promote SISLEY's products or services on its websites and on the websites of its authorised retailers.

    The information collected by Sisley cosmetics USA Inc. is subject to data processing whose legal basis is your consent, and whose purpose is to manage the publication of reviews. The data collected is transmitted to our service provider PowerReviews and will be kept for the time strictly necessary to achieve the above purpose.

    In accordance with the regulations on the protection of personal data (in particular Regulation (EU) 2016/679 of 27 April 2016), you may request access, rectification, deletion of your personal data and withdrawal of your consent at any time. To exercise these rights, you can contact us via the "Contact Us" section, or contact our Data Protection Officer by email at the following address: dpo@sisley.fr.

    For more information about SISLEY's Privacy Policy, you can access the following link: https://www.sisley-paris.com/en-US/privacy-policy/

  2. MODERATION POLICY RELATED TO REVIEWS PUBLISHED.

    All content (e.g., ratings, reviews, images, videos, questions and answers) will be moderated and moved to a “Published” or “Unpublished” state which dictates whether or not that content will be displayed on the Sisley’s site(s) and/or syndicated to the designated e-retailers.

    As the Sisley’s content flows through, Sisley and/or PowerReviews moderation processes notate content with “Observations.” Observations will guide decisions to determine if the content shall be Published through a set of “Publication Rules.” This ensures content that violates this Moderation Policy is not published on the Sisley’s site.

    Observations

    Observations are attributes (e.g. competitor, pricing, relevancy) applied to a review, image, video, question or answer classifying the nature of the content. A piece of content can be tagged with multiple Observations or none at all.

    Observations dictate if content is published, and provide an easy way for clients to understand consumer feedback. Observations will be organized within channels, which are pre-filtered views of content meeting certain conditions. Channels make it easy to monitor and act on certain types of content, like safety alerts or escalated reviews. Previously content was moderated using rejection codes that were not as flexible as observations.

    Published and Unpublished Content

    The terms “Published” and “Unpublished” refer to the status of a piece of content that determines whether or not it is actively displayed on a site and/or published to the designated e-retailers. Publication Rules will dictate whether or not content will be Published or Unpublished based on Observation(s).

    Sisley and/or PowerReviews have the ability to change the status of a piece of content to Published or Unpublished using Publication Override.

    All content will pass through extensive moderation processes including automated filtering and/or human verification.

    Sisley and PowerReviews do not alter content in any way, nor do they enable the customers to alter submitted content. Any piece of content that is Published appears as it was originally written, including grammatical errors.

    Content will remain Published to the designated e-retailers, unless the Moderation team adds an Observation that is dictated by a Publication Rule that moves the content to an Unpublished status.

    Glossary of Observations

    The following list describes each Observation and corresponding Publication Rule to determine whether the content will be published based on this Moderation Policy.

    Quick reference for standard Publication Rules:

  3. Observation Published Unpublished
    Safety Alert X
    Safety Concern X
    CS Alert X
    Legal X
    Web X
    Price X
    Profane X
    PII X
    URL X
    Irrelevant X
    Retail/Comp X
    Contradict X
    Foreign Language X
    Underage X
    Duplicate X
    Copyright X
    Fraud X
    Test X

    • • Safety Alert - This observation will result in content NOT being published.

      • - Evidence of Violence to Children, Child Pornography, Serious Injury to or Death of a Child, Death of an Adult: If a submitted piece of content suggests or contains evidence of violence to a child, child pornography, serious injury to/death of a child or death of an adult, the Safety Alert observation will be applied. This includes speculation that a product is poisonous/causes cancer/causes death, etc.
    • • Safety Concern - This observation will result in content being published.

      • - Potential Danger: If the content references something about the product or its use that is potentially unsafe (with no significant harm actually having occurred), the Safety Concern observation will be applied.
      • - Medical Advice: : If content contains statements that can be construed as soliciting or providing medical advice (i.e., the type a medical doctor or physician might provide), the Safety Concern observation will be applied.
    • • CS Alert (Customer Service Alert) - This observation will result in content NOT being published.

      • - If content contains an actionable request about an order and the customer included contact information in their review, the CS Alert observation will be applied.
    • • Legal - This observation will result in content being published.

      • - If content contains a call for legal action (lawsuit, suing, sue, etc.) against the retailer or brand, the Legal observation will be applied.
    • • Web - This observation will result in content being published.

      • - If the reviewer mentions an error found on the product listing or website vs. what they actually received in their order, the Web observation will be applied.
    • • Price - This observation will result in content NOT being published.

      • - If content has a definitive price of the reviewed product, charged either by the listed retailer or another retailer, the Price observation will be applied.
    • • Profane - This observation will result in content NOT being published.

      • - If content contains offensive, profane, illicit or otherwise inappropriate comments, the Profane observation will be applied.
    • • PII (Personally Identifiable Information) - This observation will result in content NOT being published.

      • - If content contains personally identifiable information (including in the headline/nickname/location fields), the PII observation will be applied.
    • • URL - This observation will result in content NOT being published.

      • - If content contains websites, hyperlinks, URLs, etc. that do NOT belong to the listed retailer’s site, the URL observation will be applied.
    • • Irrelevant - This observation will result in content NOT being published.

      • - Irrelevant to Product: If the reviewer does not state or discuss the product, the Irrelevant observation will be applied.
      • - Guessing/Hearsay: If the reviewer has yet to make a purchase or the reviewer has no experience with the specific product or retailer the Irrelevant observation will be applied.
    • • Retail/Comp (Retail/Competitor Discrepancy) - This observation will result in content NOT being published.

      • - If content states the name of a store/retailer that does not match the store/retailer listed, the Retail/Comp observation will be applied.
      • - This Observation does not apply In cases where a reviewer compares a product to another product or to another brand.
    • • Contradict - This observation will result in content NOT being published.

      • - Stars: If the star rating is a 1 or 5 and obviously does not correspond with the sentiment expressed in the review, the Contradict observation will be applied (e.g., the reviewer is praising the product in their text response but rated the product with 1 star).
    • • Foreign Language - This observation will result in content NOT being published.

      • - If a review’s language does not match the “expected language” for the locale, the Foreign Language observation will be applied.
    • • Underage - This observation will result in content NOT being published.

      • - If a reviewer states or implies that they are under the legal age, the Underage observation will be applied.
    • • Duplicate - This observation will result in content NOT being published.

      • - If the content already exists as a review, the Duplicate observation will be applied.
    • • Copyright - This observation will result in content NOT being published.

      • - If it appears that a review has been copy/pasted from another source online, the Copyright observation will be applied.
    • • Fraud - This observation will result in content NOT being published.

      • - If content is in violation of this moderationPolicy, the Fraud observation will be applied.
    • • Test - This observation will result in content NOT being published.

      • - If a review appears to have been submitted as a test, the Test observation will be applied.
    • • Test - This observation will result in content NOT being published.

      • - If a review appears to have been submitted as a test, the Test observation will be applied.

      Changes to the Policy

      Sisley or PowerReviews may, in their sole discretion, update the Moderation Policy from time-to-time as it deems necessary to further the purpose of the Policy.

null

訂閱 Sisley 電子報,隨時隨地接收美麗驚喜!

立即訂閱Sisley電子報,
獲得最新產品資訊與官網獨享特惠 請參閱我們的個人資料政策

error.message.parse.email.profile.form
  • 標準
    配送
  • 7天鑑賞期
    權益
  • 會員
    回饋
  • 付款
    安全性
  • 客製化
    下單禮

延選珍稀植物萃取,追求高品質與科技突破,Sisley以植物美容學專業持續研發頂級保養品系列

企業

  • 加入團隊

國家或地區

追蹤我們

搜尋

需要幫助

  • 常問問題
  • 客服聯繫表格
  • 專櫃地址

我們的服務

  • 標準配送
  • 7天鑑賞期權益
  • 客製化下單禮
  • 安全付款
  • 精緻禮盒包裝

顧客服務

0800-031-988

如您有任何疑問,您可於週一至週五工作日兩個時段內 (9:30-12:30/ 13:30 -18:00) 致電客服中心

聯繫我們
  • 線上購物一般條款與政策
  • Cookie的使用
  • 法律聲明
  • 個人資料
  • 無障礙使用資訊
  • 護膚劵使用條款及查詢