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  • Back
    Sisley’s expertise
    Several years of research are required in order to harness the plant power found in cutting edge of cosmetics.
    The Company
    An innovative French family enterprise
    Sisley and Sustainability
    Actions taken integrating concerns for the long-term and the environment
    Art and creation
    The love of art
    The Foundation
    Support causes that make a difference
    • Back
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    • Sisley stores
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      • Back
      • Face Care - See All
      • Day care
      • Night care
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      • Serums
      • Masks
      • Exfoliants
      • Makeup Removers and Cleansers
      • Toning Lotions
      • Skin Perfecting Care
      • La Cure
      • Face Suncare
      • Men's Care
    • Body Care
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      • Body Care - See All
      • Body Moisturisers
      • Anti-ageing body care
      • Firming Body Care
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      • Neck & Décolleté Care
      • Body Exfoliants
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    • Your Skin Concerns
      • Back
      • Your Skin Concerns - See All
      • Hydration & Nutrition
      • Brightening & Imperfections
      • Anti-wrinkle
      • Radiance
      • Brightening & Dark Spots
      • Anti-Aging
    • Our Selections
      • Back
      • Our Selections - See All
      • What's New
      • The Essentials
      • Sisleÿa
      • Supremÿa
      • Black Rose
      • Ecological Compound
      • Hydra-Global
      • Velvet Collection
      • Restorative
      • Tropical Resins
      • Phyto-Blanc
      • Super Soins Solaires
      • Sunleÿa
    SISLEŸA LA CURE
    SISLEŸA RANGE
    BLACK ROSE RANGE
    NEWNESS
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      • Lipsticks
      • Lip Liners
      • Gloss & balm
    • Your Beauty Concerns
      • Back
      • Your Beauty Concerns - See All
      • Intensify the look
      • Define Eyebrows
      • Dark circles & puffiness
      • Shine & Blemishes
      • Plump lips
      • Highlight complexion
      • Even out skin tone
      • Anti-aging
    • Our Selections
      • Back
      • Our Selections - See All
      • What's New
      • Essentials
      • Phyto-Twist Collection
      • Smokey eyes
      • Healthy glow make-up
      • Flawless complexion
      • Contouring
    BEAUTY TUTORIALS
    LOOKBOOK
    FOUNDATION FINDER
    MASCARA FINDER
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    • Eau de parfum
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      • Izia la Nuit
      • Izia
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    • Eaux de Toilette
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      • Eau Tropicale
      • Eau de Sisley 1
      • Eau de Sisley 2
      • Eau de Sisley 3
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    • Our Selections
      • Back
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      • Iconics
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      • Body and bath
      • Perfumed candles
    THE ICONS
    LIMITED EDITION
    FRAGRANCE UNIVERSE
  • Back
  • Back
    • Back
    • Beauty Tutorials - See All
    • Skincare Tutorials
    • Hair Rituel Tutorials
  • Back
    Sisley’s expertise
    Several years of research are required in order to harness the plant power found in cutting edge of cosmetics.
    The Company
    An innovative French family enterprise
    Sisley and Sustainability
    Actions taken integrating concerns for the long-term and the environment
    Art and creation
    The love of art
    The Foundation
    Support causes that make a difference
    • Back
    • Stores & Spas - See All
    • Sisley stores
      • Back
      • Sisley stores - See All
      • Store Locator
    • Partner spas
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      • Back
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      • Find all our spa partners
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  • Suggestions 5

    • New Items
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    • Make-up remover and facial cleanser
    Sisley
    1. Sisley
    2. 7 days to return product

    7 days to return product

    We accept return of products purchased on www.sisley-paris.com/en-HK/ if the items are returned within 7 calendar days of receipt of the order by the purchaser.

    All return and exchange do not include limited edition, gift packaging and engraved products.
    The return product(s) must be unopened and in its original packaging. Products opened or used are not accepted for returns. The postal/shipping fee shall be borne by the customer. In that case, the returned products must be wrapped in a proper package and sent back to the specified address.
    We cannot accept returned goods that we reasonably believe have been used.

    Please reach our Customer Service via sisley.hk@sisley.fr or by phone at 34238800 and state out your return request.
    If request is being accepted, you will receive a return form to fill in to be included in the parcel when sending back the product(s).

    You’ll also be able to track the status of your return online by going to “Your account” and checking the “Your returns” section.

    Your refund will be credited to the original form of payment. Please note that the refund can take up to 15 working days, from the date we submit the refund application, due to varying processing times between payment providers. The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.

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