Frequently asked questions
NEED HELP? 1-855-747-2948 Customer Service is available (toll free) Monday – Friday, 9:00 am — 5:00 am EST.
Frequently asked questions
By Phone: A Sisley beauty consultant is available Monday to Friday from 9:00 am to 5:00 pm EST at 1-855-747-2948 (toll-free). Our team of consultants can answer all of your questions regarding Sisley products and their use.
By Email: Contact us directly at customerserviceCANADA@sisley-paris.com.
Online: Click on the "Contact Us" link on the bottom of the page, fill in your information and we will get back to you as soon as possible.
In Person: Our beauty consultants are available at every Sisley counter. To find one, click on "Store Locator" at the bottom of the page, then select your city to find a list of Sisley counters near you.
Sisley-Paris does not test on animals.
For each purchase on Sisley-Paris.ca, you can choose samples from a large selection. Select 2 samples for purchases up to $200, 3 samples for purchases between $200 and $400, and 4 samples for purchases over $400.
Unfortunately, Sisley-Paris does not send samples by mail upon request.
We recommend you visit a Sisley-Paris counter to receive advice about products best suited to your skin its specific needs.
For more information regarding Sisley-Paris product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.
Sisley-Paris.ca offers personalized online beauty advice. Simply visit our Beauty Advice page to find a selection of products tailored to your specific needs. Make sure you are logged into your account to save your results.
For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at customerserviceCANADA@sisley-paris.com or by phone (toll free) at 1-855-747-2948 Monday to Thursday from 9:00 am to 5:00 pm EST and Friday from 9:00 am to 1:00 pm EST.
Sisley-Paris products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, please contact your doctor for any questions regarding Sisley-Paris products during pregnancy.
Products remain at a high quality when they are properly stored in good condition before opening.
Once opened, the PAO (period-after-opening) symbol represented by an opened jar printed on the packaging and showing the number of months ("M") indicates the period during which the product can be used safely after opening.