Frequently asked questions

By Phone: A Sisley beauty consultant is available Monday to Friday from 9:00 am to 5:00 pm EST at 1-855-747-2948 (toll-free). Our team of consultants can answer all of your questions regarding Sisley products and their use.

By Email: Contact us directly at customerserviceCANADA@sisley-paris.com.

Online: Click on the "Contact Us" link on the bottom of the page, fill in your information and we will get back to you as soon as possible.

In Person: Our beauty consultants are available at every Sisley counter. To find one, click on "Store Locator" at the bottom of the page, then select your city to find a list of Sisley counters near you.

Sisley-Paris does not test on animals.

For each purchase on Sisley-Paris.ca, you can choose samples from a large selection. Select 2 samples for purchases up to $200, 3 samples for purchases between $200 and $400, and 4 samples for purchases over $400.

Unfortunately, Sisley-Paris does not send samples by mail upon request.

We recommend you visit a Sisley-Paris counter to receive advice about products best suited to your skin its specific needs.

For more information regarding Sisley-Paris product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.

Sisley-Paris.ca offers personalized online beauty advice. Simply visit our Beauty Advice page to find a selection of products tailored to your specific needs. Make sure you are logged into your account to save your results.

For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at customerserviceCANADA@sisley-paris.com or by phone (toll free) at 1-855-747-2948 Monday to Thursday from 9:00 am to 5:00 pm EST and Friday from 9:00 am to 1:00 pm EST.

Sisley-Paris products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, please contact your doctor for any questions regarding Sisley-Paris products during pregnancy.

Products remain at a high quality when they are properly stored in good condition before opening.

Once opened, the PAO (period-after-opening) symbol represented by an opened jar printed on the packaging and showing the number of months ("M") indicates the period during which the product can be used safely after opening.

Every Sisley product is the culmination of years of research, the selection of high-quality plant-derived ingredients, and the development of concentrated formulas that combine tolerance and efficacy. Together with highly sensual textures, sophisticated fragrances, and exceptional French expertise, this scientific expertise turns every product into a unique skincare experience and a moment of pleasure. Learn more