In order to provide you with the most efficient service, Sisley offers complimentary standard delivery on all orders.
All orders will be processed on the next business day and delivered within 7 business days.

The Products can only be delivered in Malaysia within NinjaVan's coverage areas. Please refer to our exclusion zones for the non-delivery areas and postal codes before placing an order.

Payments on www.sisley-paris.com/en-MY are totally secure. Thanks to SSL encryption, your bank details appear on the Internet in encrypted form – they are coded in a way that makes them invisible.

Your account is only debited when your order is successful.

You can pay for your order on www.sisley-paris.com/en-MY/ by bank card: Visa, MasterCard, Alipay, Apple Pay and Google Pay . Additionally we accept payments through online banking and GrabPay application for your order.
We do not accept payment by cheque.

The Purchaser can cancel an order during the 60 minutes grace period from the time an order has been made. This option will be available under Your Orders at Account Summary. The amount will be automatically reverted back to your credit card. After the 60 minutes grace period, the Purchaser cannot request for change of mind returns.

We accept returns within fourteen (14) calendar days of the date of the receipt of the order subject to Sisley’s final decision.

To apply for product return, please contact us for assistance by:
- The contact form section of the Website
- An email sent to SISLEY’s Customer Service sisley.my@sisley.fr with the following information: name, post code and when they are available, telephone number, order number and email address.
- By contacting our Customer Service Team via phone at +603-22834648.

The relevant Product(s) must be returned with all the other elements delivered with the order, intact, in the original box, to the address designated by SISLEY’s Customer Service within a maximum of 14 calendar days from the demand of withdrawal.

For reasons of hygiene, cosmetic products (skincare, perfume, make up, hair care, etc.) must be returned in their original packaging, complete, intact and in a perfect saleable condition. These products will be unsuitable for any subsequent sale if they are opened.
Any Product which has been opened, damaged or whose original packaging has been damaged will not be refunded, taken back or exchanged. If a box or a set has to be returned, the whole of the box or the set must be returned.

SISLEY will refund the costs of the returned Products as well as the standard shipping costs for any return which it accepts (except partial returns) within a maximum of 30 calendar days from SISLEY’s qualitative and quantitative inspection.

The Purchaser is responsible for paying the return costs, and parcels which are sent carriage forward or with payment on delivery will be refused. Products which are refused will be returned to the Purchaser carriage forward.

Sisley Paris does not test on animals.

For each order on www.sisley-paris.com/en-MY/, you are able to select 3 complementary samples for any purchase.

If you wish to receive further information on the ingredients contained in a Sisley product, please complete the contact form and choose "Product information" as the subject.

To keep up to date with the latest Sisley products, please subscribe to the newsletter, either when you create your account, or simply by entering your email address in the field provided at the top or bottom of the website.
The Sisley newsletter offers exclusive brand news, expert advice and promotion offers.

For advice in your choice of SISLEY product, we recommend contacting our SISLEY's Customer Services through our number +603-22834648 Monday to Friday (excluding PH) from 9:30 am to 5:30 pm (no additional call charge) for a personalised advice.

In order to recommend Sisley products to pregnant women, it would be necessary to test the products on them specifically, which is not the case for our products.
However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.

The quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.

For all partnership requests, please contact our Customer Services: sisley.my@sisley.fr.