Frequently asked questions
Call Customer Services Monday to Friday from 9:30 am to 5:30 pm (no additional call charge)
FREQUENTLY ASKED QUESTIONS
1.1 For advice on the products on the website or to answer any other questions, Sisley provides:- A Sisley adviser available Monday to Friday from 9:30 am to 5:30 pm on +603-22834648 (no additional call charge). You will benefit from the expertise of our advisers, who will answer all your questions about the products and using the website. www.sisley-paris.com.
- A contact form where you can choose the subject of your query. We will get back to you as soon as possible.
- Direct email contact: email@example.com
- Beauty advisers at Department Stores or authorized points of sale.
Our beauty advisers are at your service at our Sisley stands in Department Stores. To arrange this, visit the "Meet our advisers" section. Then select your town or city to find a list of your nearest Sisley stands.
You can also meet our beauty advisers, who visit our Sisley authorized points of sale every day in order to assist you. To find out the times of their visits to the points of sale, contact our Customer Services on +603-22834648 Monday to Friday from 9:30 am to 5:30 pm (no additional call charge).
2.1 How do I find a product on the website?To quickly find a product on the website, type its name into the "Search" field at the top of each page.
If you are not sure of the product name you can type a more generic term, such as "anti-aging".
2.2 How do I subscribe to the newsletter and manage my subscription?When creating your account, you can choose to subscribe to the Sisley newsletter.
You can also subscribe to the newsletter simply by entering your email address in the field provided at the top or bottom of the website.
You can unsubscribe from the Sisley newsletter at any time, by clicking on the unsubscribe link at the bottom of each newsletter.
3.1 Are Sisley products tested on animals?Sisley Paris does not test on animals.
3.2 How can I receive samples of Sisley products?Unfortunately, Sisley does not send samples by mail on request.
Furthermore, trial sizes are distributed exclusively by Sisley fragrance resellers along with personalized advice as to their use and action.
You are advised to visit one of the fragrance stores closest to you, where they will be able to advise you on the products specifically suited to your skin type and its needs.
3.3 Which ingredients are used in Sisley products?If you wish to receive further information on the ingredients contained in a Sisley product, please complete the contact form and choose "Product information" as the subject.
3.4 How can I keep up to date with the latest Sisley products?To keep up to date with the latest Sisley products, please subscribe to the newsletter, either when you create your account, or simply by entering your email address in the field provided at the top or bottom of the website.
The L’Instant Sisley newsletter offers exclusive brand news, expert advice and promo offers.
3.5 How do I find the right product for me?To receive advice in your choice of SISLEY product, we recommend you visit a point of sale authorized by the brand. Following an in-depth conversation, a Beauty adviser will be able to point you in the right direction.
SISLEY's Customer Services are also available on +603-22834648, Monday to Friday: 9:30 am to 5:30 pm(no additional call charge) to give you personalized advice.
3.6 Care during pregnancyIn order to recommend Sisley products to pregnant women, it would be necessary to test the products on them specifically, which is not the case for our products.
However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.3.7 Product expiry dateThe quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.3.8 Partnership requestsFor all partnership requests, please contact Customer Services: firstname.lastname@example.org .3.9 RecruitmentTo access job and internship offers for the Sisley brand, visit the "Careers" section of the "Maison Sisley" page or click on "Apply online" at the bottom of the website.