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  1. Sisley
  2. Frequently Asked Questions

Frequently asked questions

NEED HELP? 1800 407 624 1800 407 624 Customer Service is available (free call) Monday-Friday 9.00 am to 5.00 pm

Frequently Asked Questions

1.1 For product recommendations or other questions, here's how to contact Sisley:

By Phone: A Sisley beauty consultant is available Monday to Friday from 9.00 am to 5.00 pm at 1800 407 624 (free call). Our team of consultants can answer all of your questions regarding Sisley products and their use.

By Email: Contact us directly at customerservice@sisley.com.au.

Online: Click on the Contact Us link on the bottom of the page, fill in your information and we will get back to you as soon as possible.

In Person: Our beauty consultants are available at every Sisley counter. To find one, click on Store Locator at the bottom of the page, then select your city to find a list of Sisley counters near you.

6.1 Are Sisley-Paris products tested on animals?

Sisley Paris offers its customers high quality products, security and efficiency, while respecting animals. Many years ago, and well before the implementation of European regulations concerning animal testing, Sisley decided not to test its cosmetics on animals. In addition, we do not test our raw materials on animals.

6.2 How do I get samples of Sisley-Paris products?

With each purchase on sisley-paris.com.au you can choose samples from a large selection:

2 samples available for orders between $100 - $299
3 samples available for orders $300 or more

Unfortunately, Sisley does not send samples by mail upon request. In addition, perfume samples are only distributed by Sisley's authorised retailers and come with personalized advise as to their use and effect. We advise you to visit your nearest Sisley point of sale to receive advise about products best suited to your skin and specific needs.

6.3 What are the ingredients in Sisley-Paris products ?

For more information regarding Sisley-Paris product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.

6.4 How do I find the right products for my skin?

For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at customerservice@sisley.com.au or by phone (free call) at 1800 407 624 Monday to Friday 9am to 5pm.

6.5 Are Sisley-Paris products safe to use during pregnancy?

Sisley-Paris products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, please contact your doctor for any questions regarding Sisley-Paris products during pregnancy.

6.6 Where can I find expiration dates?

Sisley products meet the extremely high quality standards set by our brand. The indication of an expiration date or date of manufacture is not currently required by the regulations for cosmetic durability for products that can last more than 30 months from manufacture.

For products that have been opened, the regulation requires cosmetic manufacturers to indicate the "period after opening" or "PAO". The PAO symbol is an open jar graphic printed on the product packaging, which contains a number, followed by an "M" indicating the number of months a product should be used in after opening (for example, if the jar says "6 M" the product should be used within 6 months of opening)

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Sisley-Paris is a French luxury brand that creates, produces and distributes high-performance, plant-based skincare, makeup, fragrance and hair care products.

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