Frequently asked questions

By Phone: A Sisley beauty consultant is available Monday to Friday from 9.00 am to 5.00 pm at 1800 407 624 (free call). Our team of consultants can answer all of your questions regarding Sisley products and their use.

By Email: Contact us directly at customerservice@sisley.com.au.

Online: Click on the Contact Us link on the bottom of the page, fill in your information and we will get back to you as soon as possible.

In Person: Our beauty consultants are available at every Sisley counter. To find one, click on Store Locator at the bottom of the page, then select your city to find a list of Sisley counters near you.

Sisley Paris offers its customers high quality products, security and efficiency, while respecting animals. Many years ago, and well before the implementation of European regulations concerning animal testing, Sisley decided not to test its cosmetics on animals. In addition, we do not test our raw materials on animals.

With each purchase on sisley-paris.com.au you can choose samples from a large selection:

2 samples available for orders between $100 - $299
3 samples available for orders $300 or more

Unfortunately, Sisley does not send samples by mail upon request. In addition, perfume samples are only distributed by Sisley's authorised retailers and come with personalized advise as to their use and effect. We advise you to visit your nearest Sisley point of sale to receive advise about products best suited to your skin and specific needs.

For more information regarding Sisley-Paris product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.

For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at customerservice@sisley.com.au or by phone (free call) at 1800 407 624 Monday to Friday 9am to 5pm.

Sisley-Paris products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, please contact your doctor for any questions regarding Sisley-Paris products during pregnancy.

Sisley products meet the extremely high quality standards set by our brand. The indication of an expiration date or date of manufacture is not currently required by the regulations for cosmetic durability for products that can last more than 30 months from manufacture.

For products that have been opened, the regulation requires cosmetic manufacturers to indicate the "period after opening" or "PAO". The PAO symbol is an open jar graphic printed on the product packaging, which contains a number, followed by an "M" indicating the number of months a product should be used in after opening (for example, if the jar says "6 M" the product should be used within 6 months of opening)

At Sisley, each product is the fruit of years of research, the selection of high-quality plant-derived active ingredients and the development of concentrated formulas, designed to combine efficacy and tolerance. This scientific expertise is complemented by highly sensorial textures, refined fragrances and exceptional French know-how, transforming each product into a unique experience of care and pleasure. Read more