Frequently asked questions
NEED HELP? 1 300 780 800 1 300 780 800 Customer Service is available (free call) Monday-Friday 9.00 am to 5.00 pm
Frequently Asked Questions
By Phone: A Sisley beauty consultant is available Monday to Friday from 9.00 am to 5.00 pm at 1 300 780 800 (free call). Our team of consultants can answer all of your questions regarding Sisley products and their use.
By Email: Contact us directly at firstname.lastname@example.org.
Online: Click on the Contact Us link on the bottom of the page, fill in your information and we will get back to you as soon as possible.
In Person: Our beauty consultants are available at every Sisley counter. To find one, click on Store Locator at the bottom of the page, then select your city to find a list of Sisley counters near you.
If you have forgotten your password, please click on Forgot Password? on the bottom of the page. Enter your email address and you will receive an email with a temporary password that will allow you to reset your password and keep your personal information secure.
You can modify all your information by clicking on "My information" under "My account".
Go to " My address book" under "My account". You can manage multiple billing and shipping addresses including modifying, deleting, or adding a new one.
Shopping at Sisley-Paris.com.au is simple, quick, and secure.
Step 1: Once you've selected the item, choose the type, color, or size from the drop-down menu (if required).
Step 2: Click "Add to Basket" below each item (limit 4 per product). Then click on "See your Basket" to confirm and finalize your order.
Step 3: Once you've added your items to your basket, click "Confirm and Select Samples". After, you will be asked to sign in, create an account or finalize your order as a guest.
To quickly find a product on the website, type its name into the "Search" field at the top of each page.
If you are not sure of the product name you can type a more generic term, such as "anti-aging".
All Sisley products are available online. When a product is temporarily out of stock, you can add it to your selection, but not to your basket until it is back in stock and available for purchase.
If you want to know when the item is back in stock, we recommend that you contact our customer service via the contact form.
Promotional codes must be redeemed on the basket page before confirmation. Fill in the Promotional Code box and click "OK". You can cancel by clicking "Cancel". Only one Promotional Code can be applied per order.
You can review all details regarding your online order by clicking on "My Orders" under "My Account". This includes order status, purchased items, total amount, billing and shipping addresses, delivery method and a downloadable invoice in PDF format.
The status of your order may fall within the following categories:
- "Validated"- Your order has been confirmed and we will start processing it.
- "Processing"- Your order is being processed. Same-day when possible or next working day.
- "Shipped"- Your order has been shipped to the desired address.
- ""Cancelled"- Your order has been cancelled. For more information regarding the cancellation of your order, please call our customer service at 1 300 780 800 or send an email to email@example.com.
Unfortunately, after an order has been placed, we are unable to make any changes to your order.
When you create your account, you can choose to subscribe to the Sisley-Paris newsletter. You can also subscribe by entering your email in the newsletter field at bottom of the website.
You can unsubscribe from the Sisley-Paris newsletter at any time by going to the section "Your Newsletter Subscriptions" under "Your Account", and checking the option "no" or clicking on the Unsubscribe link at the bottom of each newsletter.
You can select items and share them with your friends by email. To do so, click on the link "add to your selection" for each product you would like to add. You can find the items you've selected in "Your Selection" under "Your Account". You can now share them with friends and family.
In order to provide you with the most efficient service, complimentary standard delivery with all orders are available to you. All orders are delivered using Australia Post eParcel. Orders are processed, shipped and delivered between 3-9 business days.
We do not offer an international shipping service. For orders placed on www.sisley.com.au we can deliver to most postal areas in Australia, however some geographical locations and carrier availability can restrict service.
Sisley-Paris.com.au accepts the following credit cards: Visa, MasterCard, American Express.
In case of your online payment being declined, please contact your bank. The Sisley Customer Service Team remains at your disposal for any questions. Please contact Sisley Customer Service at firstname.lastname@example.org or by phone on 1 300 780 800.
Payment on www.sisley-paris.com.au is completely secure. Thanks to encryption in SSL mode, your banking information appears online only in encrypted form, in a manner that makes it invisible. This allows you to securely transmit any sensitive data.
The fast payment option "One-click payment" is also available. This secured service allows you to save and encrypt your banking information for future payments. The 4 digit cryptogram on your credit card is never saved -- it is requested at each payment.
When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.
Sisley does not normally give refunds if you simply change your mind or make a wrong decision. You may receive a refund where goods are faulty, have been wrongly described or are different to the product purchased on the website.
Before any return, Purchaser shall notify to SISLEY Customer Service the intention to return Products:
• by telephone on 1300 780 800 from Monday to Friday 9am - 5pm (free call)
• by e-mail to the address: email@example.com
Upon the written approval of SISLEY Customer Service, the products must be returned within 14 working days of the delivery date.
A proof of postage must be retained by the purchaser when returning products to SISLEY in the unlikely event that SISLEY does not receive the returned parcel. We cannot accept liability for returned products lost in transit.
All returns should be sent to the following address: Sisley Paris, Suite 2, Level 6, 162 Goulburn Street, SURRY HILLS NSW. Please also include the invoice that was attached to the order.
If any free or multi-purchase discount products which were included in the cancelled order, these must also be returned with the other returned products.
All products should be returned in their complete and original packaging, intact and in perfect condition for re-sale. The Purchaser has a duty to take reasonable care of the goods.
Sisley Paris offers its customers high quality products, security and efficiency, while respecting animals. Many years ago, and well before the implimentation of European regulations concerning animal testing, Sisley decided not to test its cosmetics on animals. In addition, we do not test our raw materials on animals.
With each purchase on sisley-paris.com.au you can choose samples from a large selection:
2 samples available for orders between $100 - $299
3 samples available for orders $300 or more
Unfortunately, Sisley does not send samples by mail upon request. In addition, perfume samples are only distributed by Sisley's authorised retailers and come with personalized advise as to their use and effect. We advise you to visit your nearest Sisley point of sale to receive advise about products best suited to your skin and specific needs.
For more information regarding Sisley-Paris product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.
For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at firstname.lastname@example.org or by phone (free call) at 1 300 780 800 Monday to Friday 9am to 5pm.
Sisley-Paris products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, please contact your doctor for any questions regarding Sisley-Paris products during pregnancy.
Sisley products meet the extremely high quality standards set by our brand. The indication of an expiration date or date of manufacture is not currently required by the regulations for cosmetic durability for products that can last more than 30 months from manufacture.
For products that have been opened, the regulation requires cosmetic manufacturers to indicate the "period after opening" or "PAO". The PAO symbol is an open jar graphic printed on the product packaging, which contains a number, followed by an "M" indicating the number of months a product should be used in after opening (for example, if the jar says "6 M" the product should be used within 6 months of opening)