Frequently asked questions
NEED HELP? +91 6366527579 Customer Service is available Monday to Friday from 10:00 am to 6:00 pm.
FREQUENTLY ASKED QUESTIONS
- A Sisley adviser available Monday to Friday from 10:00 am to 6:00 pm on +91 6366527579. You will benefit from the expertise of our advisers, who will answer all your questions about the products and using the website www.sisley-paris.com.
- A contact form where you can choose the subject of your query. We will get back to you as soon as possible.
- Direct email contact: support@parcos.com
- Beauty advisers at Department Stores or authorized points of sale.
Our beauty advisers are at your service at our Sisley stands in Department Stores. To arrange this, visit the "Meet our advisers" section. Then select your town or city to find a list of your nearest Sisley stands.
You can also meet our beauty advisers, who visit our Sisley authorized points of sale every day in order to assist you. To find out the times of their visits to the points of sale, contact our Customer Services on +91 6366527579 Monday to Friday from 10:00 am to 6:00 pm.
Sisley Paris does not test on animals.
If you wish to receive further information on the ingredients contained in a Sisley product, please complete the contact form and choose "Product information" as the subject.
To keep up to date with the latest Sisley products, please subscribe to the newsletter by entering your email address in the field provided at the bottom of the website.
The Sisley newsletter offers exclusive brand news and expert advice.
To receive advice in your choice of SISLEY products, we recommend you visit a point of sale authorized by the brand. Following an in-depth conversation, a Beauty adviser will be able to point you in the right direction.
SISLEY's Customer Services are also available on +91 6366527579, Monday to Friday from 10:00 am to 6:00 pm to give you personalized advice.
In order to recommend Sisley products to pregnant women, it would be necessary to test the products on them specifically, which is not the case for our products.
However, to date we have not been made aware of any particular issues for those that have been used by pregnant women. Only the Phytobuste product is not recommended in the specific context of breastfeeding. We recommend that our pregnant customers talk to their doctor if in doubt.
The quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months ("M"), indicates the period during which the product may be safely used after its first use.
For all partnership requests, please contact Customer Services: service-clients@sisley-paris.fr.