Frequently asked questions
Need help?
You can contact us by email: contact.mea@sisley-paris.com, or by filling in the Contact form
Frequently asked questions
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1.1 For advice on Sisley products or to answer any other questions, Sisley provides:- A Sisley adviser available from Monday to Friday from 9:00 am to 1:00 pm UAE Time +971 (4) 222 6669. You will benefit from the expertise of our advisers, who will answer all your questions about the products and using the website. www.sisley-paris.com/en-SA/.
- A contact form where you can choose the subject of your query. We will get back to you as soon as possible.
- Direct email contact: contact.mea@sisley-paris.com
- Beauty advisers at Department Stores or authorized points of sale.
Our beauty advisers are at your service at our Sisley counters. Visit the 'Store Locator' to find out the nearest point of sale.
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6.1 Are Sisley products tested on animals?Sisley Paris does not test on animals.
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6.2 How can I receive samples of Sisley products?For each order on www.sisley-paris.com/en-SA/, you will receive 3 samples for any purchase.
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6.3 How can I keep up to date with the latest Sisley products?To keep up to date with the latest Sisley products, please subscribe to the newsletter, either when you create your account, or simply by entering your email address in the field provided at the top or bottom of the website.
Sisley newsletter offers exclusive brand news, expert advice and promo offers. -
6.4 How do I find the right product for me?To receive advice in your choice of Sisley product, we recommend you visit a point of sale authorized by the brand. Following an in-depth conversation, a Beauty Adviser will be able to point you in the right direction.
Sisley's Customer Service is also available on +971 (4) 2226669 , Monday to Fridat from 9am to 1pm to give you personalized advice. -
6.5 Can Sisley products be recommended for pregnant women? (especially those containing essential oils)We do not actively recommend Sisley products to pregnant women because our products are not specifically tested on this population.
However, we have not found any particular reaction or intolerance for those who would have been used by pregnant women. Only the product Phyto-Buste is not recommended in the specific context of breastfeeding. We recommend to our clients, if they have a doubt, to speak to their doctor. -
6.6 Product expiry dateThe quality of our products is guaranteed when they are stored in appropriate conditions and not opened.
Once open, the symbol of the PAO represented by an open pot printed on the product packaging, which gives a duration in months (""M""), indicates the period during which the product may be safely used after its first use.6.7 Partnership requestsFor all partnership requests, please contact Customer Services: contact.mea@sisley-paris.com