Need Help? 0800 433 4483 Our Sisley Customer Services representatives are available to help you Monday to Thursday: 9am - 5:30pm, and Friday: 9am - 4pm (freephone)
Frequently asked questions
1 CONTACT SISLEY
For product recommendations or other questions, here\'s how to contact Sisley :
By Phone- A Sisley beauty expert is available Monday to Thursday 9am to 5:30pm and Friday 9am to 4pm on 0800 433 4483 (freephone). Our team of experts can answer all of your questions regarding Sisley products and their use.
Online- Click “Contact Form” at the bottom of the page, fill in your information and request and we will get back to you as soon as possible.
By Email- Email us directly at customerserviceUK@sisley-paris.com
In Person- Our beauty consultants are available at every Sisley counter. To find one, click on “store locator” at the top of the page, then select your city to find a list of Sisley counters near you.
- 1.1 For product recommendations or other questions, here\'s how to contact Sisley :
2 USE OF THE WEBSITE
I forgot my password, how do I log in ?
If you have forgotten your password, please click on "Forgot your password?" on the bottom of the webpage. Enter your email address and you will receive an email with a temporary password that will allow you to reset your password and keep your personal information secure.
How to modify my personal information ?
You can modify all your information by clicking on "My information" under "Your account".
How to modify an address ?
Go to "Your contacts" under "Your account". You can manage multiple billing and shipping addresses including modifying, deleting, or adding a new oneRendez-vous dans la section « Votre carnet d’adresses » de la rubrique « Votre compte ». Vous pouvez gérer plusieurs adresses de livraison et de facturation : les modifier, les supprimer, en ajouter de nouvelles.
How do I place an order online ?
Shopping at Sisley-paris.com is simple, quick, and secure.
Step 1: Once you\'ve selected your item, select the quantity (limit of 4 per product). Then choose the type, color, or size from the drop-down menu.
Step 2: Click "Add to Basket" below each item. Then click "Continue Shopping" or "See your Basket" to confirm and finalize your order.
Step 3: Once you\'ve added your items to your basket, click "Confirm and Select Samples" then select your samples. After, you will be asked to sign in or create an account to finalise your order.
How to find a product online ?
To quickly search for a item online, enter its name in the "Search" box on the top of each page.
However, if you don\'t have a specific item in mind, you can enter terms such as "Anti-aging".
All Sisley products are available online. If an item is temporarily out of stock, you can add it to your selection, but not to your basket until it is back in stock and available for purchase. If you want to know when the item is back in stock, we recommend that you contact our customer service via the contact form.
How to redeem a Privilège promotional code ?
Privilège promotion codes must be redeemed on the basket page before confirmation. Click on "Apply to your order". You may cancel by clicking on "Cancel". Only one privilège promotion code can be applied per order.
How to track an order ?
You can review all details regarding your online order on "Your orders" under "Your account". This includes the status of your order, purchased items, total amount, billing and shipping addresses, delivery method and a downloadable invoice in PDF format.
The status of your order may fall within the following categories:
- Awaiting confirmation: your order will be confirmed once payment is accepted and information verified.
- Confirmed: your order has been confirmed and we will start processing it.
- Processing: your order is processed same-day when possible or next working day.
- Cancelled: after verification, we cancelled your order. For more information regarding the cancellation of your order, please call our customer services on 0844 433 4483 or email: customerserviceUK@sisley-paris.com.
- Shipped: the order has shipped to the desired address.
- Closed: the order has been received.
How do I change an order after it has been confirmed ?
If you realise that you\'ve made an error on an order after you\'ve confirmed it on the site, call Customer Services on 0844 433 4483 as soon as possible. This way, we can change your order before it is processed.
How to subscribe and manage your newsletter subscriptions ?
When you create your account, you can choose to subscribe to the Sisley newsletter. You can also subscribe by entering your email in the newsletter field at the top or bottom of the website.
You can unsubscribe from the Sisley newsletter at any time by going to the section "Your Newsletter Subscriptions" under "Your Account", and checking the option "no" or clicking on the Unsubscribe link at the bottom of each newsletter.
How to create and manage your selection of items ?
You can select items and share them with your friends by email or on Facebook. To do so, click on the link "add to your selection" for each product you would like to add.
You can find the items you\'ve selected in "Your Selection" under "Your Account". You can now share them with friends and family.
- 2.1 I forgot my password, how do I log in ?
What shipping options are available and what are the costs ?
In order to provide you with a fast and efficient service, we offer the following shipping options:
Fedex Express delivery (next day if ordered before noon) £11.00
Fedex Standard delivery (delivered within 3 - 5 working days) £5.95 or free if your order is over £100.
Can items be shipped internationally ?
For orders placed on www.sisley-paris.com we can deliver to most postal areas in the UK including Northern Ireland, however some geographical locations and carrier availability can restrict our service.
Unfortunately we cannot deliver to the Channel Islands or the Republic of Ireland. For more details please see our Online Term\'s & Condition\'s.
- 3.1 What shipping options are available and what are the costs ?
Is it secure to pay online by credit/debit card ?
Payment on www.sisley-paris.com is completely secure. Thank to encryption in SSL mode, your banking information appears online only in encrypted form, in a manner that makes it invisible. This allows you to securely transmit any sensitive data.
The fast payment option "One-click payment" is also available. This secured service allows you to save and encrypt your banking information for future payments. The cryptogram on your credit card is never saved -- it is requested at each payment.
When your credit card is authorised, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed.
Sisley.com does not accept personal cheques.
What payment methods are accepted ?
www.sisley-paris.com accepts the following credit cards: Visa, MasterCard, American Express. Sorry, we do not accept checks.
When will my account be charged ?
Upon confirmation of payment, the bank authorizes the account, but the account will only be charged once the order is shipped.
What can I do if my payment was declined ?
In case of refusal of your online payment, please contact your bank. The Customer Service Sisley remains at your disposal for any question. For any other questions, please contact Sisley Customer Service at customerserviceUK@sisley-paris.com or by phone at 0800 433 4483.
- 4.1 Is it secure to pay online by credit/debit card ?
5 RETURNS AND REFUNDS
How do I return an item ?
It is within your right to return any items that you order within 14 days of your purchase. To return an item, you will need to contact Sisley Custoemr Services either via telephone: 0800 433 4483 or email customerserviceUK@sisley-paris.com and request a RMA.
Please note that all products should be returned complete and in good condition, where possible in the original packaging.
All returns should be sent to the folloiwng address: Sisley UK ltd, Customer Returns, 92 Golborne Road, London, W10 5PS. Please also include the return form which is available under \'Your Account\' heading on the website or REPLACEed into the packaging.
If any free or multi-purchase discount products were included in the cancelled order, these must also be returned with the other returned products.
The Puchaser should retain the proof of postage and provide it to Sisley in the unlikely event that Sisley does not recieve the returned products.
The products should be returned in good condition and the Purchaser has a duty to take reasonable care of the goods.
- 5.1 How do I return an item ?
6 SISLEY PRODUCTS
Are Sisley products tested on animals ?
Sisley offers its customers high quality products, security and efficiency, while respecting animals. Many years ago, and well before the implementation of European regulations concerning animal testing, Sisley decided not to test its cosmetic products on animals. In addition, we do not test our raw materials on animals.
How do I get samples of Sisley products ?
With each purchase on www.sisley-paris.com you can choose samples from a large selection:
1 sample available for orders less than £50,
2 samples available for orders over £100,
3 samples available for orders between £100 - £200
4 samples for all orders over £200.
Unfortunately, Sisley does not send samples by mail upon request.
In addition, perfume samples are only distributed by Sisley\'s authorised dealers and come with personalized advice as to their use and effect.
We advise you to visit your nearest Sisley point of sale to receive advice about products best suited to your skin and specific needs.
What are the ingredients in Sisley\'s products ?
For more information regarding Sisley product ingredients, please fill out a contact form by clicking "Contact Form" at the bottom of the page, and choose "Product Information" as the subject.
How can I stay updated on Sisley\'s latest news ?
To stay up-to-date on the latest Sisley news, we invite you to subscribe to your newsletter when you create an account. You can also subscribe by entering your email in the subscription field at the top and bottom of the website. Our newsletter gives you exclusive news, deals and expert recommendations. If you are a member of the Sisley Club, the newsletter also provides you with information regarding personalised offers and your status.
How do I find the right products for my skin ?
www.sisley-paris.com offers personalized online beauty advice. Simply visit our Beauty Advice page to find a selection of products tailored to your specific needs. Make sure you are logged into your account to save your results.
For a thorough diagnosis of your skin type, we suggest visiting a Sisley counter, or contacting Sisley Customer Service at customerserviceUK@sisley-paris.com or by phone (freephone) at 0800 433 4483 Monday-Thursday 9am - 5:30pm and Fridays 9am - 4pm.
Sisley products are created with natural plant extracts and essential oils to be safe for all. However, pregnancy is a very particular physiological state, so please contact your doctor for any questions regarding Sisley products during pregnancy.
Sisley products meet the extremely high quality standards set by our brand. They can be stored for three years before opening in good conditions. The indication of an expiration date or date of manufacture is not currently required by the regulations for cosmetic durability for products that can last more than 30 months from manufacture.
For products that have been opened, the regulation requires cosmetic manufacturers to indicate the "period after opening" or "PAO". The PAO symbol is an open jar graphic printed on the product packaging, which contains a number, followed by an "M" indicating the number of months a product should be used in after opening (For example, if the jar says "6 M" the product should be used within 6 months of opening).
For questions regarding corporate partnerships, please contact Sisley Customer Service at customerserviceUK@sisley-paris.com.
If you are interested in Sisley jobs or internships, please visit the "Careers" section of our website under "Sisley" or click "Apply Online" at the bottom of the page. You can also send us your speculative application to customerserviceUK@sisley-paris.com .
- 6.1 Are Sisley products tested on animals ?